Questions about ban appeal

[whistler]

A bit of backstory.

 

I played way way way back when. (Started with the release of RS2, left the game shortly after farming was released). (Achieved something like 1200 skills, I forget exactly). 

 

I came back for a short time after dungeoneering was released. At that time, I had a major security leak, and a number of my accounts (RS and otherwise) were compromised. 

 

I did manage to regain control of my RS account, but when I logged in I found everything, including my money, gone. I was pretty frustrated over this and left the game again. Sometime during my year+ absence, my account was compromised again. (Most likely immediately after I left the game, it took me a while to fix my many security issues.) 

 

I tried to come back to the game approximately a year ago, but was unable to access my account. When I tried a password recovery, it said my registered email was wrong. (Obviously, whoever took my account changed my registered email). I emailed Jagex (Their accounthelp address) 5 times over the next year trying to get control of my account back, the last few emails containing very specific billing information. I never once got a response back from them.

 

Finally about a month ago I started a new account - still adamant about getting my account back, but wanting to check out the changes to the game. On a whim, I submitted a ticket a week ago or so, and received an actual response. The mod who responsed helped me finally regain access to my old account.

 

So here I am, ready to hop on my old account and try to rebuild everything I had lost a couple years ago. I try to log in "Your account has been disabled". Ok fine. I log into the account page to see what's up - and I see that the account received a permanent ban for macro/goldfarming. (There were 3 offenses listed). 

 

I submit an appeal for all 3 offenses (originally I only submitted one, but after a couple of days of no response, and no response to the ticket I submitted, I slowly started appealing the other 2. Just submitted the appeal on the 3rd today), noting that my account was compromised and I was not the one committing the offenses. 

 

 

After a week I still have no response on either the appeal, or the new tickets I've sent in. 

 

 

I'm wondering from anyone who may have any idea two things

 

#1: What are the chances I actually get my account back?

 

#2: How long should I expect to wait for a response? After all the emails I've sent over the past year (the first 4 were sent about 3 months spaced from each other, the 5th was about a month later), and never getting a single response, I'm sort of not expecting one at all, and keep considering submitting more tickets hoping for a response to one. (Or maybe the response I got on the new account I created was a fluke?). Would submitting more help? Or should I just accept that I'll never get a response or my account back, and move on?

 

 

If anyone has any insight, it would be appreciated.

 

[Ambler]

If you specifically email [email protected] (rather than using the built in appeal) You're likely to get a reply pretty quickly from what I've heard, though when I was trying to find out information about accessing one of my older accounts it did take a few days. Though a few days is a fair bit better than months.

 

Hope this ends well for you. :thumbup:

[Wkw]

Most of the time they NEVER look at appeals for bans. I don't want to sound like a spoilsport, but it is unlikely that they'll unban your account.

[Ammako]

They never even look at ban appeals, and from experience, I can say that they won't reply to e-mails sent to [email protected] if it's about unbanning a perma-banned account.

 

What you can do, though, is contact a JMod who will get their security experts to look over your account; They can then unban it if they find that it was obviously someone else who got the account banned.

 

If you can let me know what your character's display name is (or, if you don't remember it, the username), then I can get them to take a look at your account.

[whistler]

Thanks for the replies. 

 

I managed to do exactly that - I got in touch with a JMod, and a little bit later got the bans taken off, and was able to get into my old account again. 

 

On the plus side whoever took my account got banned before they could dump all the gold they had farmed. While it's only about 20% or so of what I had earned legitimately and lost the first time I lost my account, it's nice to have at least something to get myself started off with.

[Ammako]

Hm. Strange that they hadn't even removed whatever the hacker put on your account; when my brother's account got unbanned, it seemed that it was rollback'd to right before he got hacked (or at least, everything had been left intact.)

 

We haven't checked the OSRS side of things on his acc, though, so maybe the hacker did the gold farming + the gold selling website advertising on there instead, and maybe there's several couple millions in the OSRS bank.

But that seems unlikely to me, since the hacker went through the trouble of registering their computer to J.A.G. when OSRS isn't protected by J.A.G.

[whistler]

Might have something to do with the length of time involved - or maybe they were just lazy today? Or maybe they felt bad?

 

Most of my stuff was gone, and jag wasn't set up on the account, and i still ended up losing several hundred million overall. 

 

Just nice to have something left over when it's all said and done.

[robbino]

Um hey there guys im kinda new to the forums and also I've been looking for a way to retrieve a permabanned acc. It happens to be my main and it got banned a year after i quit the game.. so anyways i read this "Thanks for the replies. 

 

I managed to do exactly that - I got in touch with a JMod, and a little bit later got the bans taken off, and was able to get into my old account again. 

 

On the plus side whoever took my account got banned before they could dump all the gold they had farmed. While it's only about 20% or so of what I had earned legitimately and lost the first time I lost my account, it's nice to have at least something to get myself started off with."

And i just had to come over and ask you.. please can you explain to me how did you manage to contact the jmod? Because i would really love to give it a try and see if i can get mine unbanned too.. since it was as unfair of a case as it was to you... 

Thanks regardless of the response!

Rob

[Arceus]

Like was suggested above, try emailing accounthelp.  If you want to find a JMod, find out if any of your friends might know one, and if not I'd try Twitter, Twitch, etc. (the usual social media outlets they seem to be on these days).  I don't personally have contact with any.  If there's anything else I might be able to help with let me know...