Arceus Posted October 7, 2014 Share Posted October 7, 2014 Here in the UK, it's National Customer Service Week. With this in mind, we wanted to share the awesome work our Customer Service guys and girls have been doing over the last year, and open up for your feedback in a series of Q&A events.Click image for full-size versionThis week, we'll be running a series of customer support-related Q&A sessions, competitions and surveys, all aimed at making you aware of how we work, and getting your thoughts on how we can improve.Read Mod Kelvin's blog now for an under-the-hood look at RuneScape Customer Support, and browse the timetable for a Q&A event that suits you, should you have any questions. Day Theme of the Day What's Happening? Tuesday 7th Oct Under the Lid of RuneScape Support Blog post about our service Social media Q&A/AMA session - Blog Post - 5pm UK time Wednesday 8th Oct Meet the Team Meet the Team - forums Meet the Team - wiki page Support Centre Wiki Quest Competition Reddit/Forum/Facebook Q&A/AMA - Account Recovery, Security and Self-Help Tools' - 6pm UK time Thursday 9th Oct Your Feedback Feedback survey Q&A/AMA - The Offence System - 6pm UK time Saturday 11th Oct RuneFest Meet the team in person! We're looking forward to getting to know you all better, and showing you what goes on behind the scenes here at RuneScape Customer Support.Apparently, Jagex's customer support isn't so bad after all, unless the numbers are gamed. "Fight for what you believe in, and believe in what you're fighting for." Can games be art? --- My blog here if you want to check out my Times articles and other writings! I always appreciate comments/feedback. Link to comment Share on other sites More sharing options...
Saradomin_Mage Posted October 7, 2014 Share Posted October 7, 2014 unless the numbers are gamed.90% of players enjoy the Squeal of Fortune!!!!!! 4 In real life MMO you don't get 99 smithing by making endless bronze daggers. Link to comment Share on other sites More sharing options...
Sobend Posted October 7, 2014 Share Posted October 7, 2014 National Customer Service week? Seriously, who came up with this idea? Anyway, I have to say that Jagex's customer support is pretty good. It seems everyone has had some sort of complaint with every customer support they've had to use, and Jagex isn't really an exception. But from my experience they're generally pretty quick and effective, at least more so than back in 2005-2007. -Sobend Proud to be free from the tyranny of pants. Hurrah! Link to comment Share on other sites More sharing options...
Alg Posted October 7, 2014 Share Posted October 7, 2014 Apparently, Jagex's customer support isn't so bad after all, unless the numbers are gamed.It took them about ~2-4 days total to respond to my mod resignation, half to be told that the method they finalized a month before was wrong, half for them to follow through once I did it again the "right" way. Never mind that it took a lot of digging to find the 'wrong' one, because nobody told the mod team how the support page would be redesigned, in spite of the fact that the resignation system was changed to reflect that redesign... So yeah, not too bad :twss: I painted some stuff and put it on tumblr Link to comment Share on other sites More sharing options...
Arceus Posted October 7, 2014 Author Share Posted October 7, 2014 I'm just glad you made it out of there alive then :o. "Fight for what you believe in, and believe in what you're fighting for." Can games be art? --- My blog here if you want to check out my Times articles and other writings! I always appreciate comments/feedback. Link to comment Share on other sites More sharing options...
stonewall337 Posted October 7, 2014 Share Posted October 7, 2014 Well this is the 4th week since I lost items in server DC, and the promise of "a few days to return" has turned into "don't talk to us if we get around to it we'll do it." Not impressed. Even the one thing they did help with, transferring membership, took several messages more since the second guy who replied didn't know WTF to do, so I had to try and find someone else who finally was able to fix it. [hide=Drops]Araxxor Eye x1 Leg pieces x2GWD: 5000 Addy bar Steam B Staff x3 Z Spear x6 Sara. Hilt x2 Bandos Hilt x2 (LS, Solo)SS x6 (1 LS)Tormented Demons: Shard x6 Slice x5 Claws x9 Limbs x3DKS: Archer x21 Warrior x31 Berserker x30 Axe x51[/hide] Link to comment Share on other sites More sharing options...
muggiwhplar Posted October 7, 2014 Share Posted October 7, 2014 It would seem that Jagex's statistician is also a clever marketer Link to comment Share on other sites More sharing options...
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