rda Posted November 24, 2014 Share Posted November 24, 2014 Hey guys, I'm in the process of recovering my account, I got all the way to the password reset form... I then end up getting this message: Error_game_crash - A problem has occured whilst running the specifications applet.The applet has encountered a problem and cannot continue running.We strive for our software to work on as many computers as possible and be free of bugs.If you are able to reproduce this problem (i.e. it always occurs when you do a certain thing), then please submit a bug report via our website, and we will try to fix it as soon as possible.If problems persist then please refer to our technical FAQ which can be found in the FAQ section of our website. I cant find the answer, and it's begining to bug me so figured i'd ask around on this forum see if anyone can find me the answer. Thanks for your help, or atleast the consideration of ur help haha. Link to comment Share on other sites More sharing options...
BattleThingz Posted November 24, 2014 Share Posted November 24, 2014 That's happened to me before, when i enter or leave the clan citadel..I just reload the webpage and log back in and it works again..not sure if it'll work for that as well. More old-school than you know... Proud Member of The Slayer's Guild since April 7th 2009.Skill Total Goal Complete: 2500 - November 12th 2014.Goal Total Experience: 338,895,206 - Goal complete November 2nd 2014.Next Goal Experience: 1,000,000,000 -Personal Kalphite Queen GuideFollow My PoP Blog! Link to comment Share on other sites More sharing options...
Arceus Posted November 24, 2014 Share Posted November 24, 2014 So from what you are saying it sounds like the Java applet crashes? It could be for any number of reasons really :S. One option is to disable JavaScript on the page to force it to give you a page without it, in theory... A more reliable idea would be just to email them instead (at [email protected]) with all the account information you have. Once you have sent your email, it doesn't hurt to tweet them a couple times as well to remind them to go have a look, but for legitimate account support requests I've heard that they are fairly quick. "Fight for what you believe in, and believe in what you're fighting for." Can games be art? --- My blog here if you want to check out my Times articles and other writings! I always appreciate comments/feedback. Link to comment Share on other sites More sharing options...
rda Posted November 24, 2014 Author Share Posted November 24, 2014 I tried emailing that email and it tells me it's an invalid email, and recipient can't be found.... Idk. But I'll try the turning java script off Link to comment Share on other sites More sharing options...
Arceus Posted November 24, 2014 Share Posted November 24, 2014 Really O.O? I find that surprising, wonder if they have a new email for support... "Fight for what you believe in, and believe in what you're fighting for." Can games be art? --- My blog here if you want to check out my Times articles and other writings! I always appreciate comments/feedback. Link to comment Share on other sites More sharing options...
rda Posted November 24, 2014 Author Share Posted November 24, 2014 I have no idea, it just gave me error message to my spam that it's not a recipient, this java crap making me so mad haha. I can't figure out what to do, I've downgraded my java I've tried to email. I've upgraded java back, I've installed what they say I need yet none of it still works Link to comment Share on other sites More sharing options...
essiw Posted November 24, 2014 Share Posted November 24, 2014 ^java is something else than javascript. http://sign.tip.it/1/2/79/260/essiw.png Retired item crew I would like to be credited as essiw at the website update & corrections forum. Thanks! Link to comment Share on other sites More sharing options...
rda Posted November 24, 2014 Author Share Posted November 24, 2014 Well any suggestions then? Link to comment Share on other sites More sharing options...
Miss Lioness Posted December 2, 2014 Share Posted December 2, 2014 You could try and contact Jagex by Twitter. Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. We ask ourselves, 'Who am I to be brilliant, gorgeous, talented, fabulous?' Actually, who are you not to be?~ Marianne Williamson For account help/issues, please follow this link: Account Help. If you need further assistance, do not hesitate to PM me or post here. Link to comment Share on other sites More sharing options...
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