Greetings from Jagex, We’re sad to see that you’ve cancelled your RuneScape membership subscription, selecting the reason ‘due to recent update’. We’re especially interested to hear your feedback as to why. We really want to understand why this was, so we’d massively appreciate it if you could spare us a minute or two to respond by giving us a bit more information We really value you as a player, and we hate to see you leave, especially without letting us know how you feel, so please
Hello Alex and Jeff, I have also sent this to Mark Gerhard via Facebook. This is a long discourse, but it is not a rant. It is intended to help you understand from a customer perspective what large changes such as the introduction of EoC to Runescape means, and to give you some insight into the impact the game has on people's lives. Please read it, I believe you will get some value from actively listening to your customers. Let me start by saying I am 46 years old, have been a paid member
