We have too many messages. Try again later.

[Wkw]

So, a few weeks ago I was doing a dagannoth king trip with a friend. I was a hybrid, so was she. We were both useing lootshare. She gets two axes. Ok, we can't share. what is the next best thing I can do?

 

 

 

Ask jagex why, in more words.

 

 

 

This is what the first message said:

 

 

 

Hello

Me and my friend were killing the dagannoth kings with lootshare on.

My friend got two dragon axes.

I didn't get anything.

How can we share the profit from the two dragon axes?

Lootshare was on. And if my friend wanted to give me a dragon axe, she couldn't.

 

A few days later, I get the

 

We are currently dealing with a large volume of messages at this time, which means that we are unfortunately unable to provide a personalised reply to you at this time.

 

Note that personalized is misspelled. Interesting. So, I send in another. this is what it said:

 

 

 

 

 

Did Mod ***** send an auto rply because they didn't know the answer?



Seems like it. Learn more about something you work for!!!







Hello

Me and my friend were killing the dagannoth kings with lootshare on.

My friend got two dragon axes.

I didn't get anything.

How can we share the profit from the two dragon axes?

Lootshare was on. And if my friend wanted to give me a dragon axe, she couldn't.

 

 

 

Same thing,

 

We are currently dealing with a large volume of messages at this time, which means that we are unfortunately unable to provide a personalised reply to you at this time

 

BUT! This time, the title of the message was changed from Other, to Feedback: Complaint. So, I send it again.

 

 

 

The bottom half was the same, but this was what I added at the top.

 

3rd time I asked. Do you REALLY care about how you treat loyal players? If you can't answer, fwrd this to Andrew or Paul..

 

 

 

Same response. The title remained Other:

 

 

 

4th time I asked.

If you don't know the answer, just tell me and dont send one of those copy and paste stupid replys, PLEASE.....

 

 

 

Same reply. However it changed into Feedback: Other

 

 

 

So I sent it again! I changed 4th time to 5th time.

 

Same reply. Sent it again

 

Changed 5th message to 6th message

 

Same reply. Changed 6th message to 7th.

 

 

 

Oh boy! This is the 7th time I asked. I have concluded that they really have too many messages and mark them as too stupid to answer by random, or the CS idiot doesn't know the answer! Go them!

 

 

 

 

 

Yesterday, my friend lent me a berserker necklace and obby sword to try. Pretty cool. So, I wondered if the 10% boost stacks with black mask+ slayer. What do I do? I ask!

 

 

 

Hi.



I'm wondering if the 10% boost the berserker necklace gives to obsidan weapons stacks with the 10% boost given by the black mask.



Does it?



Or "we have too many messages" - aka I don't know answer?

 

 

 

Guess what! Same answer!

 

 

 

 

 

 

 

 

 

 

 

Why does Jagex do this? Because they don't care? HMMMMM

 

 

 

 

 

*This isn't breaking the rule about revealing messages between Jagex and I, as there is no proof that those are the actual messages. But they are. Take my word for it. It is just an exert from the whole thing

[Soulthresher]

Did you ever think they did have to many messages that they could not give a personal response? Go out and test some of the things for yourself if you need the answers that badly. I am intriuged about your friend lending you an Obby Necklace....how does that work out?

[JimmyMcNabb]

or perhaps they actually do have too many messages? They're a british company and so spell personalised how it should be spelt, the english way, with an S. Damn yanks and your Zs. There's no big conspiracy, not everyone hates you you know... *looks over shoulder* :ohnoes:

[Wkw]

Did you ever think they did have to many messages that they could not give a personal response? Go out and test some of the things for yourself if you need the answers that badly. I am intriuged about your friend lending you an Obby Necklace....how does that work out?

 

 

 

I would test the obby neck, but I just don't have the time.

 

 

 

Even then, they don't know the answer to the first one. Thus the reason for auto reply after auto reply.

[slickmovedud]

the reason jagex won't respond to them is simply b/c they're too busy. Imagine this: you have to read every letter that goes to and from New York every day, to check if it is rude(i know it sounds dorky). And then you ahve to reply to each letter with an custimezed letter written by you. Do you know how much time it would take? A lot. That is jagex.

 

 

 

P.S. This is a rant, not a discussion.

[JimmyMcNabb]

Did you ever think they did have to many messages that they could not give a personal response? Go out and test some of the things for yourself if you need the answers that badly. I am intriuged about your friend lending you an Obby Necklace....how does that work out?

 

 

 

I would test the obby neck, but I just don't have the time.

 

 

 

Even then, they don't know the answer to the first one. Thus the reason for auto reply after auto reply.

 

 

 

You don't have time? Whilst you're playing an online GAME, you don't have the time?! I do believe the point of a game is to pass the time, it's not a job, you don't have to do it nor do you get paid for it. Also, you're just assuming they don't know the answer, like I said before, they probably do have too many messages and it's not a conspiracy!

[runevirage]

Maybe they're flooded with messages from people like you who send 7 of the same message about petty questions that could just as easily, if not easier be answered on RSOF, TIF, or other forums?

[qeltar]

Personalized with an "s" is just the British spelling.

 

 

 

As for the "we're too busy messages", I raised this issue a while back. A J mod on the RSOF blamed it on it being the "holiday period".

 

 

 

Apparently Jagex holidays extend from late November to (at least) mid-January. :D

[22woger22]

By the way, 'personalized' is spelt incorrectly for certain countries (such as Great Britain, Australia and New Zealand). As we all know, Jagex is an English company, and so uses the English Dictionary instead of the American-English dictionary, where they spell 'personalized' as 'personalised'.

 

 

 

Other examples include American 'color' and English 'colour'.

 

 

 

Just giving you a lesson in cultures.

 

 

 

Oh and yes I get that message everytime too.

[777thzapster]

So even after they told you, "We are busy, blah blah blah" You go and make them busier by sending in spammed messages about your friend getting two axes. Lets say 10 people are just like you and did the same thing sending 7 messages. Thats just going to delay them even more. Stop while you are ahead, that would be for the best.

[Wkw]

Okay. I didn't sent all 7 at once. I waited for a responce before I did that. I don't flood them.

 

 

 

And even after 7 times, they should reply to atleast one, even after I personally addressed an employee!

[JimmyMcNabb]

Okay. I didn't sent all 7 at once. I waited for a responce before I did that. I don't flood them.

 

 

 

And even after 7 times, they should reply to atleast one, even after I personally addressed an employee!

 

 

 

You're missing the point. The system is overloaded with messages, the entire system, be it an automated reply or a human reply, the ENTIRE system is overloaded. You sending in any messages what so ever no matter what time span between them there was. As they're full of spam doesn't help the system.

[Marco]

As others have said, 'personalised' is how it is spelt here. I don't know what language you speak in America, but it certainly is not English.. you really should look up on that before you criticise them, saying it was misspelt shows your ignorance. :|

 

 

 

Anyway, you bombarding them with message after message goes to show the intelligence of the average Runescape player. If someone has a load of work to do, the worst thing you can do is pile it up, mate. :wink:

[Polnar]

Please no one say that "personalised" is "just the British/English spelling." It is in fact the real spelling and no number of "colors" or "favors" you yanks come up with can change that.

[JimmyMcNabb]

Please no one say that "personalised" is "just the British/English spelling." It is in fact the real spelling and no number of "colors" or "favors" you yanks come up with can change that.

 

 

 

Read my first reply. America destroyed a beautiful language to be brutally honest. Yeah, brutally. :)

[PennState4lyfe]

same thing for me. I was asking why my main, who is muted, cant use forums after an in-game offence. Luckily on my 3rd try i got a personalized respawnse. Appeals have always been messed up, but does that mean complaints and other things must get messes up too?

[qeltar]

You're missing the point.

 

 

 

With all due respect, you are as well.

 

 

 

Jagex's CS function is a total and complete joke. This is a company that rakes in dozens of millions a year and cannot implement a system to allow its customers to communicate for what, going on two months now?

 

 

 

Rather ridiculous.

 

 

 

I had a recent amusing situation.. a J mod contacted me asking me something. I wrote back but only had a 400 char limit, so he replied back asking me to start a new query to CS and he'd reply back to that, giving me more space to reply.

 

 

 

So I did... but got an autoreply from someone else.

 

 

 

I mentioned this in an article I wrote and apparently someone at Jagex saw it. I get a new message apologizing for the confusion and asking me to try again.

 

 

 

So I do... and get another autoreply from a new CS drone.

 

 

 

I mention this as well in a different article.. and I get asked again to send in a query, this time with specific directions from the J mod as to how it should be routed. I include, in capital letters, "PLEASE READ THIS AND DO NOT SEND AN AUTO-REPLY".

 

 

 

I get yet ANOTHER autoreply from someone else.

 

 

 

That's messed up.

[qeltar]

Please no one say that "personalised" is "just the British/English spelling." It is in fact the real spelling and no number of "colors" or "favors" you yanks come up with can change that.

 

 

 

Read my first reply. America destroyed a beautiful language to be brutally honest. Yeah, brutally. :)

 

 

 

You're both being rather childish.

[JimmyMcNabb]

THATS RIGHT! I SIGGED SHAKESPERE!

 

 

 

And spelt shakespeare wrongly...

 

 

 

You're missing the point.

 

 

 

With all due respect, you are as well.

 

 

 

 

And in turn you have too, I wasn't commenting on the efficiency of Jagex's system, I was commenting on the fact that whatever he does to spam up their system is not going to help in anyway, irrespective of the fact that it is a shambles or not.

 

 

 

 

 

 

You're both being rather childish.

 

 

 

Not really, it's a subject I feel strongly about. I'm sure a french person would be offended if you adopted their language and made blatant errors for the sake of it.

 

 

 

The american nation took the english language and raped a pillaged it (metaphorically of course) and alot of the time have the audacity to try and impose their misspellings upon us.

[qeltar]

Getting non-responses from a company and then sending followup messages to try to get a real reply is not "spamming" -- unless he sent them in rapid-fire succession, which I doubt.

[Marco]

You're missing the point.

 

 

 

With all due respect, you are as well.

 

 

 

Jagex's CS function is a total and complete joke. This is a company that rakes in dozens of millions a year and cannot implement a system to allow its customers to communicate for what, going on two months now?

 

 

 

Rather ridiculous.

 

 

 

I had a recent amusing situation.. a J mod contacted me asking me something. I wrote back but only had a 400 char limit, so he replied back asking me to start a new query to CS and he'd reply back to that, giving me more space to reply.

 

 

 

So I did... but got an autoreply from someone else.

 

 

 

I mentioned this in an article I wrote and apparently someone at Jagex saw it. I get a new message apologizing for the confusion and asking me to try again.

 

 

 

So I do... and get another autoreply from a new CS drone.

 

 

 

I mention this as well in a different article.. and I get asked again to send in a query, this time with specific directions from the J mod as to how it should be routed. I include, in capital letters, "PLEASE READ THIS AND DO NOT SEND AN AUTO-REPLY".

 

 

 

I get yet ANOTHER autoreply from someone else.

 

 

 

That's messed up.

 

 

 

Qelter, with all due respect, you forget that Jagex are not dealing with 'normal customers'. In the majority of cases they are in fact dealing with whiny, stupid children/adolescents. You cannot expect the same level of service when comparing the customer base of online companies such as Jagex and Amazon, for example.

 

 

 

I can see that the example you have shown is indeed ridiculous and frustrating for you, but I wonder if you would hazard a guess as to how many players put the title 'PLEASE READ THIS AND DO NOT SEND AN AUTO-REPLY' in their messages.

[superson]

Maybe if people like you stopped spamming them, they might be able to process the real ones.

 

 

 

If they didn't know, they would send you an automated message, not one saying that they are too full.

 

 

 

If it says they're too full, THEN THEY'RE TOO FULL!

 

 

 

For crying out loud.

[JimmyMcNabb]

Getting non-responses from a company and then sending followup messages to try to get a real reply is not "spamming" -- unless he sent them in rapid-fire succession, which I doubt.

 

 

 

If you read his first post you will notice that after about the 3rd or 4th try he resorts to merely harrassing the message system with questions such as, "If you don't know the answer send it on to Andrew or Paul".

 

 

 

That sounds a little like spam to me.

[DarkDude]

I remember one time I was asked by a Jagex Mod to send him something (He told me in-game) and gave me his Jagex email to send it to. This was a couple of years back now though but just shows how Jagex themselves know their customer support system is rubbish!

[sykoknight]

Lets be realistic about this. Think about the recent updates. Of COURSE Jagex is overrun by messages at the moment. I'd guess that probably 75% of those messages are spem saying things like "Omg you ruined RS, let Andrew and Paul know that!" or "Lootshare doesn't work, you killed monster killing" or "the wilderness is ruined, RS sucks now!"

 

 

 

Think how many of those kinda of people did nothing but sent in message after message after message of the same stuff.

 

 

 

Any other time of the year, I would say that response is pretty bad, BUT right now, I think Jagex is just trying to get past the recent updates and get through summoning....so they are just trying to clear out as many messages as possible. If they send that answer to 90% of their messages, it would clear their inboxes, and then next month, they would have half as many of the same complaints as some of the hype over the recent updates has dies down.

 

 

 

And think about it...people sending in complaints about the updates that are truly mad and wanting to quit RS will be sending messages in daily, and they wont all be labeled as complaints...people will put them in every category just to try to get them looked at.

 

 

 

Also think about the mass messaging I'm sure is happening about people trying to get hints toward summoning by asking about it or asking if their anagram answers and such are correct.

 

 

 

It makes sense that they are overloaded right now. Give it a month or 2 to calm down.

 

 

 

Also, didn't Jagex admit that loot share didn't work as well as intended and it was being looked into for options such as selling the item on the GE and splitting profits if it was obtained through loot share or somehting along those lines?