you have no right to anthing, be you 99 slayer, 200m hunter xp, or whatever. Jagex gives you the right to participate in its content. that is something to be humble about.
I was agreeing with you up to this point, then I shook my head. Paying customers do not bow down and act grateful for the privilege of giving them money to play the game no matter what. If members aren't happy and get tired of it, then they stop being members.
you pay for a service, you get what you pay for. I shake my head right back at you, paying customers in no company directly decide what company strategy is. That is a privalige reserved for shareholders. Paying customers, be they happy that something is on sale, or that their favorite shoe now comes in their favorite color, whatever, they have no influence on the company, and can only be happy that the company has chosen to do something they like. Maybe humble the right word or phrase. *plays English is my second language card* Jagex may refuse the right, as any other establisment, to serve any customer for any reason, that is their right. Jagex develops the game, not you, they choose and decide, you recieve new content and play. heck, they could stop giving out new content and demand the same membership price for membership features if they like, not that they should, will, or it is morally acceptable - they could and you could do NOTHING about it.
They can and then I don't have to pay.
A company doesn't have the right to take your money AND THEN refuse you service. I agree that Jagex holds all the cards and makes all the decisions. After all, they have a lot more to lose in this venture than I do. If I as a customer am on happy, then I can simply walk away and select from the thousands of other internet games on the market. If all the customers walk away from Jagex, however, no more Runescape. In that respect, it is in their best interest to listen to some of the feedback.