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Account Hijacking & Jagex’ Item Return Policy


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175 replies to this topic

#161
Stev
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people get hacked everyday but this is 1,000 santa hats.. i don't care who you are, you should be given your items back. i don't even play rs anymore and i think i would commit suicide over this..to me it IS 100,000 dollars.

It's only worth that much IRL money if you planned to sell it.

Now also, she put no more effort into her account then any of us so what would allow her special treatment. Who care how much she lost... A level 100 put the same amount of effort into getting their first set of Bandos and GS as she did... So if they get hacked (Which I believe is always the player's fault), should they be given their things back? No.

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#162
meili
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So inconsistency in what Jagex should do what be fairer than a blanket statement of saying no, we don't do this?


Of course. Who cares about 100% consistency. Again, this is how it is done in other games. If they can't find it or its gone or destroyed, then that's that. At least you got your chance to get itgems back. As it is you get nothing, ever, even when it's dead simple to help.

How does that work?


They just check the logs.

You're almost underestimating the amount of work that needs to be put in to do this. First they need to check to be 100% sure that it's not just someone's friend who is "hacking" them to try and gain some advantage by doing so. Also the wealth in most cases would be spread very very quickly, so would be next to impossible to track down.


This is the last time I will repeat this:

If other games can do it, so can Jagex. Period.

If you think it's impossible, that's your opinion. They could find Chessy's (or whatever the name is) items which clearly shows they can, in fact, track items. That's a fact and it supports my argument that it is quite possible for Jagex to help their players.

Whether it is worth it or not to help players I guess is the question here. I feel it is worth it. Other people feel it is not worth it for Jagex to spend their time tracking down items.

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#163
DarkDude
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I imagine it's impossible to track items across the GE. Traded person to person yes, not across the GE.

Also, can you give me some examples of these other games that apparently do this? I'd love to see them, especially as they are of course just as complex as RuneScape and as economy focused so that this can be directly compared.

Jagex are giving dungeoneering binds back when they're lost, which is fair enough as that's almost like a completely separate game. With the items being untradable and thus not having a value there's no harm done in giving them back unlike with giving "real" items back.

#164
Yoko Kurama
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Jagex are giving dungeoneering binds back when they're lost, which is fair enough as that's almost like a completely separate game. With the items being untradable and thus not having a value there's no harm done in giving them back unlike with giving "real" items back.


I wasn't aware of this. In fact, I was told the opposite, that they weren't giving back Dungeoneering items. Can you confirm this(perhaps a link to some RSOF thread)? If this is indeed true, kudos to them, a much appreciated step. =D>

#165
DarkDude
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I don't have a link at hand, I saw it mentioned in a thread here the other day but they did not post a source. I'm sure it's around somewhere and I do know that they are doing it after having heard from others.

#166
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So inconsistency in what Jagex should do what be fairer than a blanket statement of saying no, we don't do this?


Of course. Who cares about 100% consistency. Again, this is how it is done in other games. If they can't find it or its gone or destroyed, then that's that. At least you got your chance to get itgems back. As it is you get nothing, ever, even when it's dead simple to help.


Since I birthed this thread, I’ll chime in.

I realize that there probably can never be a 100% foolproof method of returning items lost to hacking.

My point was meant to be that when Jagex has the needed information right in front of them where items went and can fix it without introducing new wealth into the game, they should do so. It doesn’t matter if it was 1000 Santa hats or 1000 firelighters.

Jagex’ current policy of 100% non-return of items in these cases puts them in a dubious position. Apocryphally, they are assumed to want the removal of as many of the old style rares from the game as possible. Jagex’ current policy puts them in a position where it is advantageous for accounts with rares to be “misappropriated” - then they can swoop in and remove the rares in a way they could never do if the account hadn’t been hijacked in the first place.

IMO, it’s unethical and sickening.

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#167
Orpheus
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Because Terms of Agreement prevail over the law, considering that it is in fact a game, regardless of real-life value of these items.

Terms of Agreement are thrown out in a court case, as they're generally stacked heavily in their favor making things unfair. Case in point, consider the case of the iphone jailbreak case. Basically, Apple's Terms of Use were thrown out regarding jailbreaking.


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#168
Assume Nothing
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These arguments are flying all over the place. Could people please establish the difference between hacking and account sharing, and if policy proposed refers to items lost to 'hacking' compared to items lost to 'glitches/bugs' (depending on the nature of the bug)?

#169
jasignhagj
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ToS laws aside, accounts and items still have NO value in real life. Now if jagex was to run a cash shop and put value to GP, she could possibly sue for the return of her items.

Either way, she's the idiot for not protecting something that could have bought her a slightly used lambo.

#170
Makoto_the_Phoenix
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Because Terms of Agreement prevail over the law, considering that it is in fact a game, regardless of real-life value of these items.

Terms of Agreement are thrown out in a court case, as they're generally stacked heavily in their favor making things unfair. Case in point, consider the case of the iphone jailbreak case. Basically, Apple's Terms of Use were thrown out regarding jailbreaking.


They're thrown out only for valid reasoning. Hiding behind copyright law to prevent people from innovating on a product is a good reason to throw out those terms.

Naturally this has nothing to do with online video games. Their ToS is more ironclad than not, and I can't recall a court case in which property rights were awarded to a user over pixels.

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#171
Jet
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Jagex doesn't care about the players as individuals, but as the mass. If they please the mass then the few individual people that get screwed are not their problem.

Most games you pay for have a customer service number at least, just to back my point up.

The thing that annoys me the most, bans that last for over 5 years. like seriously? This isn't real life, its like a jail sentence...

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#172
Alphanos
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ToS laws aside, accounts and items still have NO value in real life. Now if jagex was to run a cash shop and put value to GP, she could possibly sue for the return of her items.

Either way, she's the idiot for not protecting something that could have bought her a slightly used lambo.


In some ways, the value of Runescape items can be compared to that of real-life contraband, such as illegal drugs. It's against the rules (laws) to trade such items, and if the authorities confiscate those items there's nothing you can do. However, it would be foolish to say that the items "have no value". Obviously they do, or else there would be no demand for a black market trading such things.

Again, I am against RWT, but I think it's ludicrous that so many people are saying "Oh well, it's just a game, those pixels she spent thousands of hours acquiring have no value anyway" :rolleyes:.
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#173
jasignhagj
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My bad, I should have said legal value.

#174
Yoko Kurama
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DarkDude98 wrote:

Jagex are giving dungeoneering binds back when they're lost, which is fair enough as that's almost like a completely separate game. With the items being untradable and thus not having a value there's no harm done in giving them back unlike with giving "real" items back.


As I suspected, this was too good to be true. Half a dozen server crashes in the past few days with plenty of people having lost valuable binds. No response from Jagex. Unless I am mistaken, or hopefully someone can provide new confirmation, I am afraid this isn't the case. :pray:

Edit: This is now confirmed to be totally false. A J-Mod has confirmed that they will NOT return binds but they assure us that server crashes will be resolved. Pfft, as if it matters if people won't get their binds back. Simply pathetic. Way to go Jagex. Meanwhile, elsewhere, they are commemorating the 1 year anniversary of Dungeoneering by encouraging players to make guides. What better way to commemorate the release of a skill by neglecting long time and ke

#175
Thai_tong
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The hacker should pay her 100k $

Did she have a bank pin? If not then WTF and lol.

#176
GuidesForScapers
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A VPN is enough to throw off Jagex and their screams of "HEY THATS AN OFFENSE OF THE LAW". As proven by the hijackers of thousands of accounts that were stolen via PowerBot.

Might as well be behind 7 proxies, probably do the trick..

Been banned for botting? Here is your account back for a small fee. Had your items stolen? [bleep] off, or give us a fiver...
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