[email protected]

[M A T T Y Z]

Do jagex still respond to email's sent to this address and if so how long do you guys think would it take for them to get back to me, I fully understand that this is the only account support email that they have and hundreds of people would email them every day, but if anybody has actually used this to contact them before, how long did it take them to get back to you if they did at all? :wall:

[Drazhor]

Jagex never email your real email address as far as I know, they will only contact you on your Ingame email account.

Although if you cannot access your account, try having the email send to an alternative email account that would not receive the spam/account stealing emails.

[M A T T Y Z]

It's just that i've been trying to recover my main whose password I forgot for 3 days and iv'e had no luck or help whatsoever, everyone just tells me to 'add more detail' to my appeal :angry:

[Kaur]

Usually takes around 3 days to get a response from there.

 

Do not waste your time(and Jagex's) sending email of this type to them. You can not recover accounts via emailing jagex.

This is the pretyped response you will get:

 

 

Hi there,

 

Thanks you for your email and your patience while weve been getting back to you.

 

I understand that the issues youve been experiencing with the recovery of your account and the security of your password will be frustrating.

 

Ive composed this email in the hope that it solves any issues youve had and gets you back in the game, that is after all, where we want you to be.

 

First things first, I want you to clear your computer of any old data that may be hanging around in temporary files and/or its cache. Below are step by step guides on how to do this:

 

Clearing Temporary Internet Files:

 

Windows

Internet Explorer

1. Open IE

2. Click Tools

3. Select the Internet Options

4. In the General Tab under Browsing History click Delete

Mozilla Firefox

1. Click the top left orange Firefox button

2. Click on Options

3. Select Advanced

4. Choose the Network tab

5. Click the 'Clear Now' button in the 'Offline Storage' section

Google Chrome

1. Click the Spanner in the top right

2. Choose Options

3. Select Under the hood

4. Clear Browsing Data

 

Mac OS

Safari

1. Click the Safari option on the top bar

2. Click 'Empty Cache'

3. Restart the browser by holding ⌘ and Q

Mozilla Firefox

1. Click the top left orange Firefox button

2. Click on Options

3. Select Advanced

4. Choose the Network tab

5. Click the 'Clear Now' button in the 'Offline Storage' section

6. Restart the browser by holding ⌘ and Q

Google Chrome

1. Click the Spanner in the top right

2. Choose Preferences

3. Select Under the hood

4. Clear Browsing Data

5. Restart the browser by holding ⌘ and Q

 

 

Clearing the Cache:

 

Windows

To clear the Java cache on your computer, follow these steps:

1. Click Start > Control Panel.

2. Double-click the Java icon in the control panel.

3. Click Settings under Temporary Internet Files.

4. Click Delete Files.

5. Click OK on Delete Temporary Files window.

Note: This deletes all the Downloaded Applications and Applets from the cache.

6. Click OK on Temporary Files Settings window.

Note: If you want to delete a specific application and applet from the cache, click on View Application and View Applet options respectively.

 

Mac

To empty the Java cache:

1. Open Finder.

2. Go to Applications.

3. Find the Utilities folder.

4. Find the Java folder and go to J2SE folder, where you will find Java Preferences. Open this file.

5. The Java Preferences window will open.

6. Select Delete Files under the General tab.

7. The Delete Temporary Files window will open.

8. Make sure all boxes are checked.

9. Select OK

 

Next, recovering the account via the website.

 

To recover your account, please use our Account Appeal System following the instructions below:

 

Type your username.

If you have a registered email address, you will be asked to enter it. An email with a recovery link will be sent to that address.

If you do not have a registered email address, cant remember it or no longer have access to it, click next twice and you will be taken to the Appeal Form.

Fill out the Appeal Form in as much detail as possible, then click 'Send to Jagex'.

 

The information we may need includes early passwords, billing details (if you have ever been a member), contact information and recovery answers. If you did not set any recovery questions, you can choose the option marked 'I did not set any recovery questions'.

 

Just follow the on-screen instructions and provide as much information as you can remember.

 

If you have recently submitted a recovery request and it was successful, be sure to check the junk/spam folder of your email for the confirmation. It is possible the email has been filtered there.

 

Kind Regards,

 

Mod XXXX

Player Support Team

[M A T T Y Z]

Thats terrible customer service, What does the cache have to do with anything anyway?

[Kaur]

Thats terrible customer service, What does the cache have to do with anything anyway?

They blacklist you after a certain amount of failed appeals and auto-decline all appeals coming from you. Clearing cache, changing ip and using a different email bypasses that.

[M A T T Y Z]

Well, iv'e got about 30 failed appeals :L, is it neccesary to change i.p's or just computers?

[Kaur]

Well, iv'e got about 30 failed appeals :L, is it neccesary to change i.p's or just computers?

Just do what the email said - clear cache.

[M A T T Y Z]

Still being nearly instantly denied. Cleaned cache and browsing files, same old thing:

 

Previous Passwords

 

The passwords you gave us did not provide us with enough evidence to say you are the owner of the account. You will need to provide correct passwords to prove your ownership. If you are sure that the passwords you provided are correct, we will need earlier ones to be able to accept your appeal, the creation password would be best! The earlier the details, the faster we can get you back into game. If you believe your current password is known by someone else, please supply an earlier password. Click Here if you wish to submit your request again with new information.

Everything else is correct including recoveries(which are pretty much pointless)

[Kaur]

You either have a really bad memory or it's not your account. :shame:

[M A T T Y Z]

I made the account 6 years ago but took a break for 3 years until mid 2011, i'm entering the passwords from recently but it doesn't seem to be doing anything. Rest assured it is my account :P

[Kaur]

I made the account 6 years ago but took a break for 3 years until mid 2011, i'm entering the passwords from recently but it doesn't seem to be doing anything. Rest assured it is my account :P

Older passwords work better. Use the password you used when creating the account.

[M A T T Y Z]

If I could find it out or if I could remember then I would :3, I am using billing details from 2006 as well as my bank pin in the game

[Kaur]

Bankpin is irrelevant.

p2p details are a small bonus.

Few years old password is a must.

[M A T T Y Z]

typical :roll:, whats really annoying me is that I've recovered this account before with less details than this