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Can't Login? Need a Password Reset? Been Hacked?

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Can't Login? Need a Password Reset? Been Hacked?

 

Unable to Login

 

If you cannot login to your account for any reason (because you forgot your password, think you may have been hacked, etc.), follow the below steps:

 

  1. First try to reset your password by clicking the "I forgot my password" link on the login page. This will send a message to the e-mail account registered to your Tip.It Forum account with information on resetting your password. If you do not receive an e-mail it is because the e-mail registered to your account is something other than what you expected (because you forgot it or someone changed it). If this is the case, see step two.
     
  2. If you are unable to recover your account using the above method, submit an Account Problem Report (link at the top of the page) with as much information as possible. If you were unable to reset your password using step #1, let us know why. If we are able to match your IP address to the one already stored with your forum account, we will send a new password. If not, we will take further steps to confirm that you are the true owner of the account (for example, confirming that you own the RSN linked to your forum account).

 

Compromised/Hacked Forum Account

 

If you have any reason to suspect that someone else has access to your Tip.It Forum account, follow the below steps:

 

  1. If you still have access to your forum account but think that someone else may be logged in, there are several ways you can notify us:
     
    1. Go to your forum profile and on the top right of the screen click on the button that says "Report Member". You will be taken to a page where you can fill out report details. Explain why you think your account has been compromised. This will notify the entire moderator and administrative teams, so it is one of the quickest ways to inform us.
       
    2. You may create a new thread in this forum. The downside to this method is that your thread will be made public for everyone to read until an admin or moderator is made aware of it. Once they are, your thread will be removed from public view while the situation is handled.
       
    3. You may send a private message to a moderator or administrator. The downside to this method is that rather than informing the entire team at once (like with the above two methods), you are only contacting one person. That person may happen to be offline or even away on vacation for a few days. If you choose to use this method, we recommend that you first check the list of active users at the bottom of the forum index. PM one or two moderators/admins that are currently online. If none are online, we strongly recommend that you use one of the above two options.

[*]If you are unable to log into your forum account and believe it has been compromised, follow the same steps listed above under "Unable to Login." First try recovering your password via e-mail. If you are unsuccessful then submit an Account Problem Report and provide us with as many details as possible.

So what will happen to your account if you've been hacked? As soon as we receive your notification your account will be banned while the situation is investigated. This is to protect your account and prevent anyone from accessing it. We will then contact you and use various methods to confirm the true owner of the account (by comparing IP information or speaking to you on the RSN linked to your forum account). Once we've confirmed who the true owner is, we will send you a new password for your account.

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