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Account help


myd0nut

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Hmm well it happened to me finally, but i was logged in the forced out. My pass is changed blah blah blah. What i want to know is how to recover my account. All i seem to be able to find is password recovery, which says i don't have an email registered to it. I don't remember any other passwords, or any other minor details to get that back. I set recoveries but i do not know where to use them at. Any help would be nice. Its a bit odd, since i never downloaded or went to fishy sites. I'm not too upset, since i know my stuff is nice and safe, but i'd like to get back to the game as soon as possible. I don't really want to wait for jagex to email me back 3 days later, with what i'm guessing will be sorry, can't help you.

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With the recover password, fail the email entry, and you get taken to the recovery form, fill in as much as you can, and hopefully you'll get your account back! :thumbup:

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If you recover the password, you can then log into the RS website and link an account to an email address so that you may recover the ability to log in ingame.

 

Sorry to hear that you got hacked, it happened to me a few months back, easy enough to recover from!

Just be sure to make your account safe and refrain from putting any real life info as questions.

 

Be sure to take a look at this for any other info you may have about account security,:

Account security

(The link is to the thread on these forums, don't worry)

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Thanks guys, but i've tried the password recovery dozens of times. I can't seem to really get it to be successful, as i'm denied every time. That's why i was wondering if there was some place where i could enter just my recovery questions, as right now its seems like there is no point in having them if there is nowhere to use them.

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I don't understand how are you getting denied without seeing a place to enter recovery answers.

 

Click "I have forgotten my password", enter your login name, click "next" twice where it asks for email. It asks for recovery questions there.

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I don't understand how are you getting denied without seeing a place to enter recovery answers.

 

Click "I have forgotten my password", enter your login name, click "next" twice where it asks for email. It asks for recovery questions there.

 

Exactly my problem i do no have an email registered to it. "We do not have a recovery email address on our systems for your account. Please enter the information requested below". Then i have to enter previous pass that i remember, my location, internet provider, etc. The thing is this guy or girl... whoever changed my pass while i was logged on. Seems kind of pointless to only include recoveries on half of the process.

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If that is the case, it means your account has no recovery questions set. Either you never had them or the hacker managed to unset them somehow.

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Alright guys thanks again for you help. I got a reply from jagex, and they confirmed that my acc was accessed by a third party. Didn't know i could be hacked by using email. Never use yahoo or anything similar. =/ Guess i was just lucky enough to encounter a keylogger through it. Unfortunately, i screwed up the recovery process. I typed the wrong pass in and got a little too happy and hit enter before i knew what i had done =/. Hopefully i get a second chance.

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In my case, someone got at my account through the Jagex website. Apparently, there's a backdoor that hackers use that they didn't bother to block off. As a result, I no longer play the game and in fact, this is the first time in months I came to this site. (Basically, the [wagon] put a keylogger on my computer and a virus to shut it down whenever I turned it on, preventing me from stopping them from getting in my account.)

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What makes you think that it's Jagex's fault? I wouldn't be terribly surprised, I'm just wondering why you say this.

 

Maybe it just looked like you were on the official site....that's the most likely.

 

Is this to me? I *was* on the official site. I downloaded MP3s of the music from One Piercing Note from their downloads page. I got hit a bit after. I never hit the links in emails and always go directly to the site through my own bookmarked link. (Or through the Runescape toolbar to read the newspost.)

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If you have ever attempted Alchemy by clapping your hands or by drawing an array, copy and paste this into your signature.
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Nothing on their site is a security risk (Other then sign in with Facebook).

 

People can't just get into your computer by you loading a website. You clearly had something on your PC prior to this.

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Nothing on their site is a security risk (Other then sign in with Facebook).

 

People can't just get into your computer by you loading a website. You clearly had something on your PC prior to this.

 

Um, computer guy is pretty damn sure they got to me when I downloaded music off of Jagex's site.

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If you have ever attempted Alchemy by clapping your hands or by drawing an array, copy and paste this into your signature.
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Nothing on their site is a security risk (Other then sign in with Facebook).

 

People can't just get into your computer by you loading a website. You clearly had something on your PC prior to this.

 

Um, computer guy is pretty damn sure they got to me when I downloaded music off of Jagex's site.

 

He's wrong.

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Nothing on their site is a security risk (Other then sign in with Facebook).

 

People can't just get into your computer by you loading a website. You clearly had something on your PC prior to this.

 

Um, computer guy is pretty damn sure they got to me when I downloaded music off of Jagex's site.

 

He's wrong.

 

Feel like telling me where it came from then? I can already tell you that I don't click on phishing emails, so please don't tell me it was through that.

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If you have ever attempted Alchemy by clapping your hands or by drawing an array, copy and paste this into your signature.
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There's hundreds of other places on the internet you could have got it from, you didn't get it from downloading some MP3s from runescape.com.

 

There's flash exploits, java drive-bys, PDF exploits and about a hundred other ways a virus could have got onto your system, but you can be pretty sure it wasn't an MP3.

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Did you get the account back yet?

 

If not, one avenue to try is [email protected]. Assuming you're still under 18, get your parent to fire off a couple demanding/angry/concerned emails - stating how he/she is prepared to provide ID or billing information that can prove you're the original owner of the account.

 

I know Jagex used to take parental concerns more seriously than players, and I've got my own WoW accounts back this way in the past.

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Did you get the account back yet?

 

If not, one avenue to try is [email protected]. Assuming you're still under 18, get your parent to fire off a couple demanding/angry/concerned emails - stating how he/she is prepared to provide ID or billing information that can prove you're the original owner of the account.

 

I know Jagex used to take parental concerns more seriously than players, and I've got my own WoW accounts back this way in the past.

 

Sigh, i haven't yet. I got their email stating i need to go here. Its not anything different just the stupid password recovery thing. I've entered two previous passwords, Other accounts i go to on the same computer, the fact i received their email proving i had been hacked, how my membership was funded, and i guess the correct date, as it didnt say creation details. This is downright ridiculous that i have nearly every single piece of information entered, and yet some hacker can just enter one password and change my whole account. Does jagex even read the damn appeals. I thought they actually came through for once =/

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There's hundreds of other places on the internet you could have got it from, you didn't get it from downloading some MP3s from runescape.com.

 

There's flash exploits, java drive-bys, PDF exploits and about a hundred other ways a virus could have got onto your system, but you can be pretty sure it wasn't an MP3.

 

I think I'd rather believe the professional that says that there's people watching for downloads from the site to get in, tyvm.

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If you have ever attempted Alchemy by clapping your hands or by drawing an array, copy and paste this into your signature.
^^^At least I'm not the only crazy one

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I think I'd rather *know* that to be sniffing your traffic in such a way they'd have to be on your local network, or have your PC infected already to even know you were downloading those MP3s, than believe someone who you have paid/pressured to explain something for you and so has come up with an incorrect solution because it's almost impossible to know the actual root cause of your problem. So much so that even with a forensic analysis of your computer it would probably be possible to find out what they used to get in, but not where you got it from, but think what you like...

 

I'd love to know exactly what his solid evidence for this conclusion is, other than just conjecture because you happened to mention you downloaded something there and he's picked up on you saying that.

 

Also, I hope you know that if you do get some kind of virus, or someone gets physical access to your computer, it's childishly simple to make runescape.com point to any website they want, and you will be completely convinced you're on the real one.

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There's hundreds of other places on the internet you could have got it from, you didn't get it from downloading some MP3s from runescape.com.

 

There's flash exploits, java drive-bys, PDF exploits and about a hundred other ways a virus could have got onto your system, but you can be pretty sure it wasn't an MP3.

 

 

I hate to have made my first post since I registered in 06 be on this topic. But the "OMG YOU DID IT, AND DON'T BELIEVE THEM. BLAH BLAH. IT'S YOUR OWN FAULT FOR DOWNLOADING THINGS." Is waaaay, far out of hand.

 

 

Just visiting a site, can actually give you viruses. Also, don't state you don't believe in Phising, because they are for EVERYTHING now. From Home goods, to WoW, to even watches. They want you to (stupidly) stumble on their link and then you can foresee the rest.

 

Flash Exploits, are a thing of the past. But, honestly are the most common type of webpage exploit.

Java Drive-bys, the amount of coding to achieve anything from this far outweighs the 'collection'. Basically, you might see this in a blue moon.

PDF Exploits, the most common, these are everywhere.

 

 

But, lets break something down.

 

John, types up this document/pdf.

Jane, not knowing either intentional or by accident that John uploaded a keylogger to it. Begins to spread it.

...

Jake, downloaded the pdf that John created.

 

John, and Jake do not even know each other. But, both of them play RS/WoW/GW, etc. [Honestly, all of these games are interconnected in the terms of "If I can get a username and password, it *should* work for these games, etc]

 

Now, you see. Jake never knew John had accidentally/intentionally added a keylogger to his PDF.

 

 

 

 

 

 

 

Ok, now, you may think. "But everything is protected." Actually, it's not. The fundimentals of any type of either phising, keylogger etc. is: Gather information. Stay hidden. SPREAD.

 

 

 

So, in your defense you may/may-not-have gotten it from JaGex's downloads section. However, no one can ever be certain.

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There's hundreds of other places on the internet you could have got it from, you didn't get it from downloading some MP3s from runescape.com.

 

There's flash exploits, java drive-bys, PDF exploits and about a hundred other ways a virus could have got onto your system, but you can be pretty sure it wasn't an MP3.

 

I think I'd rather believe the professional that says that there's people watching for downloads from the site to get in, tyvm.

 

As a COMP TIA A+ Certified individual. (The same certification that they are required to hold)

 

I can almost guarantee to you that he, along with you are absolutely positively clueless on this situation. He, nor you knew where you had gotten it from. And, honestly you could have easily have gotten it via JaGex/RuneScape's site. Because as MageUK said above me. If someone Backdoor'd you [Gained illegal access to the root/core of your system to track everything you do, move your mouse, type, gather information] could have EASILY made you think "www.thissiteisntrslol.com" was "www.runescape.com"

 

Also, be sure to never ever click on links via email. 99.9% of the time when you're playing a game, there is a messaging center, or some sort of information [that was the base of the e-mail] on their site. GO to their site via putting in the address bar. Never, never, should you type in "runescape" and expect the first link on Google to be the correct Runescape link. Be cautious.

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