Runescape not loading for me pls help =o

[rsguy91]

everytime i open up swiftkit and click play runescape the appet wont load i been trying to read on fourms for the help that was givin out but it still doesnt work i dont know what to do

[Marius]

Hi,

 

Could you please explain what you mean by "applet wont load", do you mean the screen just stays black, or is it stuck on the spinning load circle, or is there any other symptoms?

[rsguy91]

sorry, its stuck on the spinning load circle i tried downloading previous java, didnt work. lastest java didnt work. i just dont understand i have a friend who is running runescape on swiftkit but he doesnt want to help me he claims he doesnt know..

[Simmo]

Are you able to load RuneScpae inside Internet Explorer?

[rsguy91]

yes, i just checked but then after it loaded on internet explorer i went on swiftkit and try to run it and runescape still wont load, stuck on circle. =((((((((....

[Marius]

Hi,

 

You mentioned you tried installing the old java and new java, this can cause quite a few problems which other users have experienced, in which case the following has helped;

 

Start by uninstalling all versions of java on your machine (My Computer > Add/Remove programs and anything java related must go)

Restart your machine (this is very important)

Install Java 6 (do not install java7, it still has quite a few issues), you can get it from http://java.com/en/download/manual_v6.jsp Make sure you browse to the site using Internet Explorer

Restart your machine again to ensure settings are applied accordingly

Remove the jagex cache file

Try again now.

[rsguy91]

yaya it worked! tyvm for your help your the best! =p

[Simmo]

Created a KB page for others who may have this issue as well. http://kb.swiftkit.net/question-runescape-wont-load.html