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GottaGetDownOnfriday

GottaGetDownOnfriday

Member Since 16 Jun 2010
Offline Last Active Feb 05 2012 08:41 PM

In Topic: What do you write your programs in?

15 January 2011 - 05:02 AM

I use code::blocks as a c++ ide. I need to build my own IDE.

In Topic: Wondering something about Runtek 5

13 January 2011 - 09:28 PM

I am 100% sure Runetek-5 engine is coded in Java/c++/assembler [source]. What do you mean by "update"? Do you mean update as in upgrading new things, or do you mean it as in updating certain things in the game loop? Good luck on your project! I use LUA in my various projects, whether it be games or general applications.

In Topic: Today...

12 January 2011 - 06:23 AM


Today was my second day of training at a Verizon Wireless call center. I got to Y-jack and listen to other people handle calls for two hours. Calls ranged from two minutes to one which was 45 minutes long. It was interesting to see what happens behind the scenes. Now I understand why it takes Blizzard call centers a long time.

Would you say the 45 minute call was from a legit problem or complete incompetence of the customer?


The customer had an issue where whoever initiated the customer's plan, they did three separate plans instead of a family. The customer support agent had to get in contact with tier 2 billing to get authorization to re-setup the customer's account. The authorization involved the agent walking the customer thorough faxing the required information to us to be processed. Yes it was a legit problem. The customer was on hold for maybe 45 seconds overall while the agent contacted the distributor.

In Topic: Today...

12 January 2011 - 05:35 AM

Today was my second day of training at a Verizon Wireless call center. I got to Y-jack and listen to other people handle calls for two hours. Calls ranged from two minutes to one which was 45 minutes long. It was interesting to see what happens behind the scenes. Now I understand why it takes Blizzard call centers a long time.

In Topic: Today...

11 January 2011 - 06:00 AM

Today was my first day of training for a Verizon Wireless call center. After some monotonous introductory material from the instructor, it got interesting. We got to tour the building and listener to current customer care consultant's calls. My instructor didn't listen to any of them ahead of time so it was interesting when the agent's call we listened to contained a lot of vulger terms.

I look forward to after my six weeks of training when I can finally take calls. I have been practicing my intro so I will sound professional. You have to say "Welcome to Verizon Wireless, my name is ________. Can I get your first and last name?" when you first pick up the phone.