a logging in problem..tried almost everything

[limpxbizkid]

ok, for a while now ive had this site i cant log into and its really now becoming a pain in the arse as i cant really go else where everytime i want to sit a 'weekly test' (one has to be taken today :? ). in the past ive got to a mates and i starting to think im taking him for granted. nuff said, heres my prob:

 

 

 

the url is http://cisco.netacad.net (redicrects you to http://www.cisco.com/en/US/learning/netacad/index.html)

 

 

 

when i attempt to log in using the academy the page jsut refreshes (back to http://www.cisco.com/en/US/learning/netacad/index.html again with the fields empty)

 

 

 

i can log into the site from practically any other computer with the net.

 

 

 

when i put in a wrong user OR a wrong password it direct me to another site that says my user or password is wrong.

 

 

 

im operating win xp with IE6(? i think, neways it should be irrelevant, they claim they support all browsers...or at least this one), ive disabled all firewalls, updated flash (*shrugs* i was desperate and i heard a friends of one of my teachers couldnt get on to the site and this fixed it), enabled all cookies, updated java (the password checker site is .jsp, prob didnt make a difference).

 

 

 

 

 

 

 

also can i not get any adamant people telling me to use another browsers (i can have an insecure comp if i want!), jsut thougt i mention b4 i have to tell some1

 

 

 

 

 

 

 

and last but not least, ive already been in touch over the last few weeks with ciscos tech support group (operated by alot of those robots from lost in space), my it essentials teacher and my dad friend (did troubleshooting for ibm for over 10yrs) and all of them cant solve it.

 

 

 

 

 

 

 

any other suggestions would be great, thx.

[Vape]

Tools -> Internet options. Under "Temporary Internet Files" click "Delete cookies" and "Delete Files." Then go to the "Security" tab and set it to medium. Go to http://www.windowsupdate.com and download any avaliable updates. Close IE and then go back to the site in question.

 

 

 

 

 

 

 

What firewall do you have? Check its settings to see if it has any cookie related settings.

 

 

 

 

 

 

 

If it still doesn't work, just try using Firefox- this will help to tell us if the problem is related to your browser specifically, or to your whole computer (which could mean your OS, Firewall or ISP.)

[limpxbizkid]

ok, ive tried firefox, my security and privacy tabs were already on medium, got the windows update and deleted the temp internet files and cookies, and files in internet options (as it does automatically each day). still nothing, i might try ringing up my isp in the next week, but any other suggestions until then'd be good aswell.

[Vape]

What firewall do you have?

[limpxbizkid]

 

What firewall do you have?

 

 

 

 

 

 

 

its norton (net security) but it shouldnt really make much of a difference as ive already tried it with the firewall disabled. a while ago one of my teachers said it could be something to do with the bios but as soon as that word was mentioned i sorta tuned out coz i havnt absolutly no experience in that area :?

 

 

 

i also got a reply from the tech support today. they said based on the info i gave em (what ive already said) they "have no solution" to my delema.

 

 

 

could it be that the info ive provided isnt as detailed as it should be, or am i doomed to live with this problem forever?

[Vape]

Rightio, well i have NIS 2004. What version do you have?

 

 

 

 

 

 

 

Have you tried it with ad blocking disabled? Sometimes this accidentally blocks some stuff/cookies that it shouldn't.

 

 

 

 

 

 

 

Have you tried it with Privacy Control disabled? Sometimes this picks up some items in the URL that by chance match some of your private info and decides to block it automatically.

 

 

 

 

 

 

 

Have you tried it with Parental Control disabled? I've never used this, so I don't know much about it.

[limpxbizkid]

Have you tried it with Parental Control disabled? I've never used this, so I don't know much about it.

 

 

 

 

 

 

 

in short (to the best of my knoweledge :P which aint so good) parental control is a group of settings u can check so ur users dont look at any offensive material. these settings include anything from animated violence to hardcore porn filters. i think these sites are updated constantly from users of the software 'reporting' site and categorising them. i think u can choose certain sites that u want as an 'exception' while still keeping the setting enabled.

 

 

 

 

 

 

 

yea, its is2004 aswell. priv contol, ad blocking, antispam, and parental control (my dads like, mega paraniod...i looked at what was disabled one day and i noticed that "weapons" box was ticked, i had to untick it. might i also mention that a not so long ago i was hoping to do direct officer entry for the army) are all active atm. ive tryed logging onto the site with all of these setting disabled and got nothing.

[Vape]

I'm running out of ideas mate :P

 

 

 

 

 

 

 

Post a Hijackthis log just incase you have some malware that's affecting your internet access.

[limpxbizkid]

I'm running out of ideas mate :P

 

 

 

 

 

 

 

Post a Hijackthis log just incase you have some malware that's affecting your internet access.

 

 

 

 

 

 

 

never actuly used the program b4 (jsut rely on norton with its hard arse privileges). neways heres the logfile of what i 'thought' was relevant:

 

 

 

 

 

 

 

Logfile of HijackThis v1.99.1

 

 

 

Scan saved at 10:27:27 PM, on 4/05/2005

 

 

 

Platform: Windows XP SP2 (WinNT 5.01.2600)

 

 

 

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

 

 

 

 

 

 

 

Running processes:

 

 

 

C:\WINDOWS\Explorer[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\VTTimer[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\SOUNDMAN[Caution: ExecutableFile]

 

 

 

C:\Program Files\Common Files\Symantec Shared\ccApp[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I3K2[Caution: ExecutableFile]

 

 

 

D:\Program Files\Winamp\winampa[Caution: ExecutableFile]

 

 

 

C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask[Caution: ExecutableFile]

 

 

 

C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray[Caution: ExecutableFile]

 

 

 

D:\Program Files\FinePixViewer\QuickDCF[Caution: ExecutableFile]

 

 

 

D:\Program Files\WinZip\WZQKPICK[Caution: ExecutableFile]

 

 

 

C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1[Caution: ExecutableFile]

 

 

 

C:\Program Files\Messenger\msmsgs[Caution: ExecutableFile]

 

 

 

C:\Program Files\Internet Explorer\IEXPLORE[Caution: ExecutableFile]

 

 

 

C:\Documents and Settings\Ben\Desktop\HijackThis[Caution: ExecutableFile]

 

 

 

 

 

 

 

O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

 

 

 

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

 

 

 

O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

 

 

 

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

 

 

 

O4 - HKLM\..\Run: [WinVNC] "D:\Program Files\UltraVNC\WinVNC[Caution: ExecutableFile]" -servicehelper

 

 

 

O4 - HKLM\..\Run: [VTTimer] VTTimer[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [soundMan] SOUNDMAN[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp[Caution: ExecutableFile]"

 

 

 

O4 - HKLM\..\Run: [urlLSTCK[Caution: ExecutableFile]] C:\Program Files\Norton Internet Security\UrlLstCk[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [WinampAgent] D:\Program Files\Winamp\winampa[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray[Caution: ExecutableFile]

 

 

 

O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate[Caution: ExecutableFile]

 

 

 

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll

 

 

 

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll

 

 

 

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v ... 9761244859

 

 

 

O17 - HKLM\System\CCS\Services\Tcpip\..\{3CEF90A8-DB72-4330-86E8-0D4CD0242C54}: NameServer = 203.87.88.1,203.87.88.2

 

 

 

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr[Caution: ExecutableFile]

 

 

 

O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy[Caution: ExecutableFile]

 

 

 

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc[Caution: ExecutableFile]

 

 

 

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr[Caution: ExecutableFile]

 

 

 

O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc[Caution: ExecutableFile]

 

 

 

O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan[Caution: ExecutableFile]

 

 

 

O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ[Caution: ExecutableFile]

 

 

 

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc[Caution: ExecutableFile]

 

 

 

O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC[Caution: ExecutableFile]

 

 

 

O23 - Service: VNC Server (winvnc) - Unknown owner - D:\Program Files\UltraVNC\WinVNC[Caution: ExecutableFile]" -service (file missing)

 

 

 

 

 

 

 

hopes thats what u wanted.

 

 

 

btw, thanks for dedicating the time to deal with this.

[Vape]

When you say what you thought was relevant, did you edit the log at all? If you did, then please post back with the unedited log.

 

 

 

 

 

 

 

If you didn't, then is chariot your ISP?

 

 

 

 

 

 

 

If you didn't edit the log, and chariot are your ISP, then I'm very sorry I have absolutely no idea what on earth is stopping you :P Sorry I couldn't be of more assistance :( :-?

[limpxbizkid]

sry, i originally pasted the last paragraph then decided to post the whole thing (unedited) so u could see the processes and i didnt think id mentioned earlier that i had SP2 either (if it matters). unfortunatly i didnt edit my first comment out, about what i thought was relevant (i was tired, very very tired).