Been With Rune Since it Started now Jagex Billing Probs??

:roll:

I have been with Rune since it first started and can't get to play as much as most, but for the past two or three years Jagex has been debiting my account even when I didn't play for almost a year (didn't mind since I knew I would have time after moving etc that maybe I could find time to play again :D ) and I didn't mind. Now I am being told that my "card issuer" (its my BANK) is denying my card?!?! My bank has said three times now that I have plenty of money and Jagex must be doing something in error, but when I sent the info to Jagex the phone # and the people I spoke to and who they need to talk to when calling I got a rude answer about how I have been told that I need to use a different credit card (mine has been debit for years and they took it??) since my "card issuer" (again the same bank I have had for 20 years) has sent denial letters to them?!?! :uhh: My bank tried to find a phone # for Jagex or email or ANYTHING to tell them the same and have offered yet AGAIN to tell them they never sent ANY denial and that Jagex never asked for money since the tail end of October/beginning of November and that the glitch is on THEIR end, but Jagex hasn't answered?? I put in a customer complaint tonight and still no answer so I need your help! Who/what can I do/contact to get them to listen to me that something is wrong with whoever is billing or their program for billing has something wrong???!! :cry: I can't do anything now cuz if I take something out of the bank (in the game) unless I have a duplicate in the bank I get the message to be a member but HELLO?!?!? I have been a member for YEARS?!?!?! HELP!!! :wall: Thanks, guys...didn't know where else to go :XD: V :pray: