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Recovering lost password/locked account

Birdd
in Help and Advice

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Recently I got banned and I tried to appeal the ban so they locked my account and I went to recover my account and I clicked "My account is locked" and typed in my Runescape Username and clicked enter. When the page loaded it showed the top part of the screen that said something to the effect of "to make sure it's you make sure you answer as many questions as possible.." etc and then nothing was below it besides the copyright, anyone else have this problem happen or is it just my computer?

Birdd-1.png

[spoiler=Levels]Birdd.png

 

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