I managed to get mine unlocked today (but they still won't overturn the bans that the thief got) My advice is; If you subscribed, find out how and how many times tell them where (eg Sometown, ThisCounty, England) you created the account and the rough time tell them when/if it was hijacked If you've tried too many times today, you get an insant auto message - wait 24 hours. Best of luck. Runesacpe customer service is one of the worst i know, so be prepared. I still have queries pending from 2 weeks ago and i've got members. :(