Yevnz

It has nothing to do with not knowing how to use a credit card. If I didn't know how to use one, then they wouldn't be taking money from my card which infact they did. And for the person who said that they shouldn't take time off of updating etc. they should have a different team for just that. I know they have different teams for Gameplay, Graphics, etc. So why not one for customer support? They make millions a year, yet can't afford a team to help their customers? Wouldn't that increase their revenue? So why the hell not?

I'm talking about their customer service... Even the smallest companies have proper customer support. Last time I was at a restaurant atleast I could complain to a manager. This company that supposedly reaps in six million dollars a year and that is growing at such a "large" rate can't even help their customers out when they need it? The e-mail's you send to them are read by computers which send you an automated message "Please look for a way to resolve your issue using our User Guide." If I found a finger in my food at a restaurant, atleast they'd have the decency to do something about it instead of saying "Oh sorry, *points* there's the garbage can, go throw it out yourself." What kind of business fails to satisfy the needs of their customers... This is why I say that Jagex fails...

I don't know if you've recently tried signing up for membership. I've talked to a couple of other people and they've all had the same problem. So I recently decided to become a member on an account of mine. I've tried to sign up with three different credit cards, failing each and every single time. Each of these times, Runescape claims your money and holds onto it for 4-5 days, making it even more of a hassle for their customers. Not only this, but there is no proper customer support system. Oh wow they let you ask a question on a forum... OH WAIT! YOU NEED TO BE A MEMBER TO POST ON THE FORUM... I say that Runescape fails to satisfy their customer/future customers wants/needs. Discuss.