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tugrul88

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Posts posted by tugrul88

  1. Thanks for your good luck wishes.

     

     

     

    Jagex are really stooping to lower measures.

     

     

     

    With the new appeal system, they made it clear that members that were banned will be allowed a 2nd appeal 30 days after their 1st appeal, if their 1st appeal with the new system is denied. I was 1 day into my renewed membership when I was banned, my 1st appeal with the new system was denied, and 7 weeks on, I'm not able to use the 2nd chance appeal that they promised.

     

     

     

    A thread I made in the RS forums, asking why I've not been given that 2nd appeal, has been ignored for 17 days so far, and still going.

     

     

     

    Also, Jagex have now made it so that accounts that were banned for RWT'ing are no longer looked at on the Account Review thread. I don't understand why. From a thread I made on the forums, at least 5 people posted that they were banned for RWT'ing, and are now unbanned. So it's clear that some accounts banned for RWT'ing have been unbanned as Jagex made a mistake. But they're now ignoring all accounts banned for RWT'ing.

     

     

     

    Ridiculous. All hope is lost. But I'll continue to vent my frustration, and I have every right to do so.

  2. Do they have firm evidence of it, though? Does boss fighting leave a record?

     

    In your case at least they had something odd, whether they were right or wrong. In this one, there probably isn't anything linking any given player to a boss monster. And even then, it'd be easy to kill a monster without hearing of the glitch... It isn't all black and white (Which could also be grounds for unbanning you)

     

     

     

    I guess it's not all black and white. But I still think their attitude towards not even giving a warning to those that obviously took advantage of the bug is ridiculous. I mean people were posting things like "Hah, that glitch was fun while it lasted" on the forums, obviously confessing to exploiting a bug but Jagex didn't care.

     

    I'm sure many many more people will be exploiting short-lived bugs from now on.

     

     

     

    I've read every post on this thread. Even though I've never been banned myself, I agree that Jagex's customer support is TERRIBLE. They will not listen to you at all. Huge amount of blackmarks and bans are given to innocent players daily, but there is nothing we can really do.

     

     

     

    I wish you luck, but the chances of you ever getting on that account again are pretty low...

     

     

     

    Thanks for your time and input Whitt. I don't think anyone can deny how bad their customer services are.

     

    Thanks for your good luck wishes, much appreciated and much needed.

  3. Actually it would have been because very little damage could have been caused in that time.

     

     

     

    With the Penguin Bug, people were able to get an extreme amount of exp, with no limit, correct? I don't know completely about it, but people were able to get skills to 99 easily, correct?

     

     

     

    While 30 mins of Boss Monsters not attacking, well, that put very few items into the game, due to drop rates, and the fact they were still fairly high HP and DEF, monsters.

     

     

     

    Even then the Fight Caves are not possible in 30 minutes, correct? Therefore, only those who were close to the Jad before the update would have been able to fight him, and most players know not to go against Jad on update days, because you can be horribly raped by the 360s when logging in, or even the Jad himself. Please put more thought to the matter.

     

     

     

    It doesn't matter how much "damage" was caused.

     

     

     

    The bug was blatantly obvious. People exploited the bug. Exploiting bugs is against the rules. A few people made big bucks from drops at GWD, some people got through a bunch of Fire Cave waves thanks to the bug.

     

     

     

    There's proof of the bug abuse, yet Jagex doesn't even plan to give those bug-abusers just a warning.

     

     

     

    It's a joke. I've had a thread active on RS forums asking them what the reason was for no action being taken on those bug-abusers, and not a single Mod has answered in 9 days.

     

     

     

    Are you denying that their system is flawed? They ban people who look suspicious, but they don't even warn rule-breakers when they have firm evidence of it. The fact that they go around saying "our detection systems are flawless" and yet they unban people accused of RWT'ing after their 4th or 5th appeal just proves it. Jagex wont let RWT'ers back in the game if they have evidence of a RWT, so why did it take 4 or 5 appeals for some people to return?

  4. RoxyMcFoxy:

     

    Thanks for sparing your time to read through the thread and for posting input.

     

    Some good suggestions there and it'd be better if a system like that was created, but I really doubt Jagex would spend their time creating it.

     

     

     

     

     

    stillballin:

     

    Thanks for your support and understanding, even though I'm unable to provide any hard-evidence.

     

    Exactly, "furious" doesn't even suffice in my case. After 3-4 years of honest game play and a clean "criminal record", being removed from the game due to a suspicious unbalanced trade...

     

     

     

    However, I managed to post on the RS forums without it being locked for once and quite a few people have posted that they too were banned in 2007 for RWT due to unbalanced trades and a few of them had their recent appeals accepted. It took one person 5 appeals before he was unbanned after sharing loot that he got with his friends dropped by an NPC.

     

     

     

    This gives me hope, since I thought they would never let people who were accused back in the game but it looks like after constant appeals, someone finally looks into the evidence properly. I've been told I can appeal in a month for the last time, so 5th time lucky?

     

     

     

    Something interesting posted by someone on my thread:

     

    Hey L 3 V all the luck with getting your account unbanned.

     

     

     

    I don't understand how Jagex used to enforce this rule since with free trade any trade made could have been considered real world trading. There will have been no way to determine if a player was giving items due to quitting, as a present or if they were actually RWTing.

     

     

     

    Jagex have always said that if there is any doubt to whether a player broke a rule or not that they will always side with the player. Jagex could only be definite on whether a person broke the RWTing rule or not if they admitted to it ingame. The offenders would have to say "Hey I've got that £5 you wanted now can I have my 20M please" and I'm sure they don't even have that for half of the offenders.

     

     

     

    They must be determining everything on the players trading large amounts of items to each other, which, if they're sensible enough, they would know that this doesn't always mean that the player is RWTing.

     

     

     

    I'll say again in hope Jagex will realise. They said they will always go with the player if there is ANY doubt at all. There MUST be doubt for the people banned without admitting to it, since to Jagex all it looks like is a large trade which doesn't always involve RWTing so it means they can't 100% have broken the rule, unless they admitted to it.

     

     

     

    I hope that one day they will realise that they have doubt on these bans, and also remember they said when in doubt they will side with the player. Once this day comes, if it comes, all the falsely banned players might actually get unbanned.

     

     

     

    Again, the best of luck to you.

     

     

     

    Now, I didn't know until a few days ago that "if there is any doubt to whether a player broke a rule or not that they will always side with the player". I can't understand why so very few RWT cases are unbanned then. How can they have no doubt in a situation where the only suspicious act is an unbalanced trade?

     

     

     

    On another note;

     

    a couple days ago on 09/06/09, Jagex released an update which cased many many bugs in RS. A lot of NPC's did no retaliate (GWD bosses, Fire Caves, Aviansies etc), Familiars didn't summon, the GE and bankers were not working properly, and a few other glitches.

     

    This went on for 30 minutes or so before Jagex fixed it. During these 30 minutes, many people exploited these bugs by going to Fight Caves and doing several waves since the NPCs didn't attack, and many others went and solo'ed GWD bosses. Quite a few of these players posted on the forums saying "oh attacking the bosses while they couldn't retaliate was fun while it lasted".

     

    Jagex then made an announcement that no-one will be banned for Bug-abuse.

     

     

     

    Why? Their reason was "no harm was done". So what about those players that made money thanks to a bug? Why were many people banned during the Penguin Points bug? No harm was done either then right?

     

     

     

    Answer:- They realised that a mass ban would damage their potential income, so they avoided it.

     

     

     

    So they're happy to ban people for RWT'ing, with just an unbalanced trade as evidence, but when there's clear-cut evidence, and people even admitting they exploited the bug, they let them off?

     

     

     

    If this doesn't show you how very flawed Jagex are, I don't know what will.

  5. After almost 1 month, I received my reply to my appeal.

     

     

     

    Denied. No evidence. The same reply I received 3 years ago, "you were in control of the account...".

     

     

     

    Suprise suprise. I don't know whether to laugh or cry. What a joke.

     

     

     

    So now I need some info to take it to a higher authority. Is there a possibility that a higher power can make Jagex show evidence of me RWT'ing, and if there is no evidence, I will be un-banned? I had renewed my membership the day before I was banned.

     

     

     

    I'll go over the advice that was posted earlier, but can anyone else help?

     

     

     

    Thanks in advance.

  6. Thank you Momo and Raven. I stopped checking this thread since most of the comments were assumptions that I was banned correctly, and Jagex is always right.

     

     

     

    Thanks for not being prejudice (Raven especially, since you haven't experienced being banned wrongly).

     

     

     

    I believe you Momo. And that's ridiculous. I know of others that were banned for RWT when sharing the loot too. How can they not spot the difference? And how can they still deny the appeals almost 3 years later?

     

     

     

    Yes, they don't read appeals. Or at least they didn't back then. I know that for a fact.

     

     

     

    I'm still waiting for a response on this new appeal, but like I said before, I have no hope anymore. And it's better this way I guess, so I won't feel crushed yet again when it's denied.

  7. They were hysterical about RWT, I'm not suprised that there were random bans and blunders.

     

     

     

    Yes they were. And I understand now why they panicked and banned anything that looked suspicious. But after the GE and trade limit came into place, RWT'ing hardly existed (I think) and they released Account Reviewing. I would have thought that at this time, they would un-ban those that were banned for RWT'ing with only an unbalanced trade as evidence. However, the fact that my appeal was denied, and that I've never seen/heard of someone accused of RWT'ing being un-banned is a joke.

     

     

     

    I'm hoping that with this new Appeal System they'll finally look into it properly.

  8. If you did RWT, and they have evidence that you RWT'ed, then I don't think you have any chance.

     

     

     

    Even those that didn't RWT but an unbalanced trade made it look like they did don't have much of a chance (like my account).

     

     

     

    They don't seem to care for those that were accused of RWT'ing, seeing as they don't look into it properly (Proven by my appeal being denied in 2 minutes, and someone I know having their appeal denied 18 seconds after he sent it off).

     

     

     

    I'm sorry to say it, but I really hope that you're not un-banned. It's people like you that cost me my account, and 4 years of my time.

  9. Point is, if hes telling the truth, what jagex is doing is wrong.

     

     

     

    Thank you.

     

    I AM telling the truth, and Jagex ARE doing wrong.

     

     

     

    I wouldn't be pleading Jagex to investigate my account thoroughly 26 months after I was banned if all they'd find there is proof of a RWT.

  10. Enough talk about Court and sueing Jagex.

     

     

     

    Has anyone that appealed for a ban received a reply yet? It's been 11 days since I appealed.

     

    I'm hoping this means they're checking through each appeal thoroughly, rather than them covering up some sort of difficulty with responding to appeals.

  11. I've had a few bad experiences. But you learn from your mistakes.

     

     

     

    I lost 24M about 4 years ago in a (Cat/rat - can't remember exactly) amulet scam. Where a clan made several threads buying and selling the ammies on the discontinued item forums at 500K each, and a Moderator made a sticky on the forums saying the ammies were now discontinued. I bought 48 ammies at 500K each, and I was just about to sell them at 1M each, when the sticky was edited, and a Mod said that they weren't discontinued.

     

    I fell for it, and it's funny now that I look back on it.

     

     

     

    A year before that, I lost about 12M when I was hacked. This was when a lot of Tipit'ers were hacked. I had the same RS password as my Tipit password.

     

     

     

    Probably not the right forum, but I lost about 1.5B 2 years ago, during the mass RWT ban, where I was banned for lending my friend an item which he returned just before we were banned. The unbalanced trades seemed to look suspicious enough to be punished with a ban.

  12. If Jagex prove they have credible evidence to back up their suspicions, then nothing would happen.

     

     

     

    Oh, and you could only really sue for damages. Enjoy your 1 month membership fee. I'm sure its going ot make the costs of sueing totally worth it.

     

     

     

    Sarcasm isn't appreciated. I understand that you believe I RWt'ed because Jagex banned me for it, and like I said, I don't blame you for it.

     

     

     

    I'm asking the questions simply to understand a bit more.

     

    I would have no intention to even consider trying to bring an end to Runescape, unless the day I quit, my account was still banned.

     

     

     

    So basically, since they have don't have evidence of a RWT, they'd be forced to un-ban me, and others that were banned purely due to unbalanced trades.

  13. Jagex are obliged to show the consumer protection authorities and the police the evidence that they have in banning a player right?

     

     

     

    And if they ban a player for RWT'ing, an unbalanced trade wouldn't be sufficient evidence and Jagex could get sued (possibly if they've banned a lot of members with their evidence being an unbalanced trade), or the player WILL be refunded and get their account back, right?

     

     

     

    If anyone happens to know, I'd appreciate it.

  14. According to the terms and conditions, we can all get banned for no apparent reason with no refund of members credit and no explanation whatsoever.

     

     

     

    That dosen't mean its a good thing to do...

     

     

     

    False. Again, see the Unfair Terms in Consumer Contracts Regulations 1999 and Unfair Contract Terms Act 1977.

     

     

     

    Regulation 5(1)[3] sets defines the principle of unfair.

     

     

     

    * Has not been individually negotiated[4]

     

    * Causes significant imbalance in the parties rights and obligations.

     

    * Contrary to the requirement of good faith.

     

     

     

     

    Basically, if they can ban members without reason, they are in reality selling nothing while claiming to sell a game. That is called fraud.

     

     

     

    Manufacturers' guarantee. s5(1), loss arising from (a) defective goods or (B) negligence of distributor; cannot be excluded where goods are "of a type ordinarily supplied for private use or consumption.
    The manufacturer (Jagex) is responsible of the sold product (membership credit) being not defect. It cannot be excluded by the terms and conditions.

     

     

     

    Regulation 8 provides that an unfair term "shall not be binding upon the consumer".

     

     

     

    For every member ban there MUST be a valid reason. Otherwise Jagex is committing fraud (an intentional deception made for personal gain or to damage another individual) which is a serious crime that can result in jail sentence.

     

     

     

    I suggest anyone who is a member and has been banned for no reason to contact the consumer protection authorities. If the authorities tell that Jagex is wrong, and Jagex doesn't still do anything about it (refunding or fixing the defect product), you should send a crime report to the police or directly sue Jagex.

     

     

     

    __________

     

     

     

    The part "we may stop an account for any reason" has been removed from the T&C long time ago, most likely because police, court or some other authorities have told Jagex that it is illegal.

     

     

     

     

     

    Thanks very much for your time and advice. I would never have even considered notifying higher authorities of this situation, since I'm one of those people that skims through the T&C, and doesn't take anything in.

     

     

     

    I'll most definitely be taking your advice and I'll contact the consumer protection authorities if my appeal is denied. I know for a FACT that I was wrongly banned since I've NEVER RWT'ed.

     

     

     

    Thanks again for your help, much appreciated :)

  15. Perm bans dont expirie, do they?

     

     

     

    Hack to 99 everything.

     

     

     

    Wait a year, and get it back, yea right.

     

     

     

    No they don't.

     

     

     

    I think with the new system, those banned of minor offences (swearing etc) have their bans removed after 1 year.

     

     

     

    Those accused of more serious offences (RWT'ing, bug-abuse) won't.

  16. If you believe that I'm "whining" and lying, when I broke the rules, then I don't blame you for your opinion. There's not much I can say there, since you don't know me.

     

    You clearly think Jagex are flawless when it comes to banning players.

     

     

     

    Nice false dichotomy you got there. Either we think Jagex are horrible cretins from hell that want nothing other than to ban innocent customers or we think they are infallible gods that we should bow down to.

     

     

     

    I've seen him on the RSOF. Whatever time he doesn't spend bashing Jagex on here, he spends bashing Jagex on the RSOF. It's like how a certain other Tip.It member brings every rant down to "OMG IZ CUZ GE SUX", he brings every RSOF thread he posts in to "Well it doesn't matter because Jagex'll false ban u cuz their nazzzzeees"

     

     

     

    Who are you quoting there? If you're going to quote me, don't make up lies.

     

     

     

    I don't "bash" Jagex on the RSOF. I ask them questions. Questions that I deserve the answers too. I asked questions regarding the Appeal process on the official Q&A sticky several times, and they completely ignored me. They don't respond to RWT cases and questions.

     

     

     

    I have a right to question Jagex since I was banned wrongly without a reason.

     

     

     

    Don't post lies. Direct me to a single thread where I said anything about "Well it doesn't matter because Jagex'll false ban u cuz their nazzzzeees".

  17. Ok, maybe not as bad as i said.

     

     

     

    But they CAN ban us for no reason.

     

     

     

    And suffer a loss in customer business due to a bad reputation? Dream on.

     

     

     

    A bad reputation? They have banned people for practically no reason. By that I mean item lending/donating/staking.

     

     

     

    They don't have a bad reputation because they don't allow the innocent to make it public. There's no freedom of speech.

     

     

     

    Yea because Jagex regularly sues bloggers, shuts down blogs and videos and silences the-oh wait.

     

     

     

    Sounds like just a load of whining to me. Every game I've ever played has the group of players who were banned "for nothing", that broke the rules and want nothing more than to make the company look like they're Nazis or something.

     

     

     

    If you believe that I'm "whining" and lying, when I broke the rules, then I don't blame you for your opinion. There's not much I can say there, since you don't know me.

     

    You clearly think Jagex are flawless when it comes to banning players.

  18. Ok, maybe not as bad as i said.

     

     

     

    But they CAN ban us for no reason.

     

     

     

    And suffer a loss in customer business due to a bad reputation? Dream on.

     

     

     

    A bad reputation? They have banned people for practically no reason. By that I mean item lending/donating/staking.

     

     

     

    They don't have a bad reputation because they don't allow the innocent to make it public. There's no freedom of speech.

  19.  

     

     

    They had reason to believe he had broken the rules, and as such, has breached the terms to which he agreed.

     

     

     

     

    Lending items, or even donating money to a friend is not against the rules though.

     

     

     

    They assumed I was RWT'ing because they saw an unbalanced trade. hence why they can't provide evidence, because they knew that some innocents would be banned to make sure they got rid of the RWT threat.

     

     

     

    So without conclusive evidence of a RWT, doesn't that mean I'd win the case if I took it to the Consumer protection Authorities?

     

     

     

    If so, I'll have to do so if they deny this new appeal.

  20. Do you honestly think Jagex has the time to go through what would be so many trade logs in order to try unban one poor kid?

     

     

     

    Dunno about English laws, but accroding to the Finnish laws a member account banned for no reason would be a product that broke before expected. Jagex would be required to prove that the product was broken by the user or fix the broken product for free or refund the membership money.

     

     

     

    If you were a member and you think you have been banned for no reason, you should contact the consumer protection authorities.

     

     

     

    The Consumer Protection Authorities? Would they have the power to make Jagex unban those that were banned for RWT'ing, when really they were lending an item?

     

     

     

    I was a member when I was banned, I had just renewed it, and my friend returned my Phat. So I had 30 days membership remaining.

  21. to be honest, by now i don't expect an unban anymore. If i get one great, another white p hat is back in circulation, if not then i'll continue playing on my range tank. The only thing that still bothers me about the ban is that it was in 05... they don't use the line that they can't show me the evidence because someone could use that information against them, they straight up say they have no evidence.

     

     

     

    So they're telling me that i've been banned for 4 years for no apparent reason other then someone at jagex thought i was macroing back in 05... gf.

     

     

     

    Wow, that's a joke.

     

     

     

    I don't see the point of an Evidence page if they're banning people without evidence...

     

    Just goes to show they'll ban anything suspicious and they're trying to make sure the community doesn't turn on them with pathetic excuses like that.

  22. I believe you. It really isn't that hard to believe what you're saying... i've played since late 2001 and have seen many cases of jagex pulling the ban-trigger far too fast and then not owning up to their mistakes. My first rsc main is in fact, still banned from the mass macroing bans back in rsc and i'm waiting on my newest second chance appeal. Of course jagex has no evidence, but the odds of jagex actually investigating and making what they did wrong right are far too small to count on. i'm just happy that they've actually taken their time before insta denying my appeal. My appeal has been pending since the 11th so either they are taking a long time before sending an auto response to make it look like they are looking into it, or miracle of all miracles, they are actually looking into my ban.

     

     

     

    To the people who blindly accept everything jagex does, that's all well and good, but just because nothing has ever happened to you doesn't mean those things don't happen. As i've said i've played for a long time, and while i don't "hate" jagex I have a healthy fear of their incompetence when it comes to customer support.

     

     

     

    Thank you for your response and your support.

     

     

     

    I don't expect many people to believe me unless they're seen the side of Jagex that makes mistakes. 3 years ago, I was hoping to serve Jagex and was waiting for the day I'd be chosen as a Player Moderator. If anyone was hacked or banned, I would have thought they brought it on themselves. So I don't judge anyone that calls me a liar.

     

     

     

    I'm sorry about your ban, and hope for the best.

     

    As for them actually looking into it this time: They were unable to read any appeals until the 15th of May, and then they said they're swamped so it'll take a few weeks to respond to them all.

     

     

     

    The chances of accused macroers and RWT'ers being unbanned are very slim, as I truly believe that they wont be looking into it properly, yet again.

     

     

     

    I hope they do, but I just can't see it happening.

  23. A staker I know had his appeal denied 18 seconds after he sent it off.

     

    He posted on the forums asking about it, and just before his thread was locked and he was banned from the forums, he got a response.

     

     

     

    Here's the lies that Jagex stoop to to cover-up this outrage:

     

    _______________________________________________________

     

     

     

    Mod M---

     

    Jagex Mod

     

     

     

     

     

    18-May-2009 12:47:54

     

    I wouldn't be too quick to "agree" on this one.

     

     

     

    Whilst I cannot discuss account details on the forums, I will say that it took me under a minute to review the evidence against the account in question, all I can say is that it was *very* strong evidence.

     

     

     

    We can tell the difference between a genuine trade/stake and when somebody is either buying, selling or dealing with RWT.

     

     

     

    Don't forget that being linked to malicious groups of bug abusers, macroers or RWT rings can also lead to rather strict punishments.

     

     

     

    I've locked this thread and will hide the OP's post as they cannot provide evidence of what they are saying and Jagex cannot discuss account details.

     

     

     

    Good day

     

     

    ____________________________________________________

     

     

     

    So the Mod is saying he received the appeal, read the appeal, checked the evidence thoroughly, and responded IN 18 SECONDS.

     

    Does anyone buy that? So he was refreshing his inbox every second until he received the appeal, he read the 1K character appeal, checked the evidence and responded?

     

     

     

    Or are they lying yet again about their automated responses?

     

     

     

    "We can tell the difference between a genuine trade/stake and when somebody is either buying, selling or dealing with RWT."

     

     

     

    Then why were people banned for staking/lending-items/donating? Because you didn't want to take any chances?...

  24. I don't know if you were or were not involved with RWT, since all we have is your word (which no one should take at face value, unless they have a reputation). No evidence, no way we can say who was right or wrong. That's all there is to it.

     

     

     

    I understand that.

     

    I did have a reputation a few years ago. I was an honest, mature and pretty well-known Phat merchant.

     

    But not many people remember me I guess.

     

     

     

    If I could provide evidence, I would. But I can't.

     

     

     

    So it's just my word. I don't expect everyone to believe me.

  25. Do you honestly think Jagex has the time to go through what would be so many trade logs in order to try unban one poor kid?

     

     

     

    The fact is, if I was banned for lending an item (which I was, accept my word or don't), then I'm sure others were banned wrongly too. So it's not just "one poor kid".

     

     

     

    Either way, if someone claims their innocence, Jagex HAS to go through the logs thoroughly before they make their final decision. It's the professional thing to do. Having my final appeal auto-denied after 2 minutes goes to prove that they don't check through RWT cases.

     

     

     

    And can anyone hear that's calling me a liar really tell me that Jagex successfully caught all 64K+ RWT'ers? They claim that they didn't ban anyone wrongly, and their system is flawless. Do you really believe that they didn't misconceive in some instances?

     

     

     

    If you believe that, then you don't know Jagex very well and there's not much more I can say.

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