I've got to say again that I agree with the article, if you pay $5 dollars a month (I Do) you get a good amount of customer service for the millions of accounts that are signed on to RS. I'm a CSR (Customer Service Rep) and I know there are a lot of people who disregard game rules, or just figure that because they are "gracing us" with their presence we should bend over backward for them. It's this simple if you screwed up and did something wrong, deal with the consequences, don't throw a fit because you don't think you need to follow the rules, OKAY?????!