Well, my account has recently been hacked. I don't care for the account anymore, but I do care about stopping my membership. The problem is, when I click on the link "Stop an existing subscription", it asks you for your username and password. I DON'T KNOW THE PASSWORD! The obvious answer is to use password recovery and try and get the account back, and then stop it, but I can't remember my recovery question answers, and the last one I did was denied. Any solutions?

Show Jagex your payment emails, I keep all of mine just in case.

 

Also, you should know the card number, that should be proof enough.

Yeah, but how do you send a query? Or message to Jagex or whatever? Post a link please. And plus, if you want to send them a message, don't you have to log into your account?

When that happened to me i sent a message to [email protected] or something to have them switch the membership to a different account.

lol the same thing happened to me... yea like the other people said like the first payment u made they sent u a message and it has like stuff to recover ur account when u go to account recovering

If you paid by credit card you get this transaction letter:

 

 

 

Transaction Confirmation

 

Please retain for your records

 

Thank you

 

Your transaction has been processed on behalf of Jagex Limited t/as Runescape.

 

 

 

 

 

Transaction details:

 

Transaction for the value of: USD 5.00

 

Description: RuneScape members subscription

 

From: RuneScape-by-Jagex

 

Merchant's cart ID: xvillexvalox_:*******

 

Authorisation Date/Time: **/Jun/2007 0*:20:*3

 

Transaction ID: *********

 

This is not a tax receip6t.

 

 

 

 

 

If you have a query about your order

 

This confirmation only indicates that your transaction has been processed successfully. It does not indicate that your order has been accepted. It is the responsibility of Jagex Limited t/as Runescape to confirm that your order has been accepted, and to deliver any goods or services you have ordered.

 

 

 

If you have any questions about your order (including refunds, delivery status, wanting to cancel your order), please email Jagex Limited t/as Runescape at: [email protected], with the transaction details listed above.

 

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