Internet locking up and aol. Please help

blade995 · April 24, 2005

My internet has been locking up on me. Which means i am conected to the internet but it will not let me go to any website. On aol (version 9.0 sercurity se) it will get to the 2nd step and just won't connect.

I believe my firewall is causing the problem. I have Zone Alarm free edition. When i disable the firewall the problem goes away on AOL atleast :? .

here's a HJT log just incase (sorry it's kinda long :P )

Logfile of HijackThis v1.99.1

Scan saved at 10:30:26 PM, on 4/23/2005

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

C:\WINDOWS\System32\smss[Caution: ExecutableFile]

C:\WINDOWS\system32\winlogon[Caution: ExecutableFile]

C:\WINDOWS\system32\services[Caution: ExecutableFile]

C:\WINDOWS\system32\lsass[Caution: ExecutableFile]

C:\WINDOWS\system32\svchost[Caution: ExecutableFile]

C:\WINDOWS\System32\svchost[Caution: ExecutableFile]

C:\WINDOWS\system32\LEXBCES[Caution: ExecutableFile]

C:\WINDOWS\system32\LEXPPS[Caution: ExecutableFile]

C:\WINDOWS\system32\spoolsv[Caution: ExecutableFile]

C:\Program Files\Common Files\AOL\ACS\AOLAcsd[Caution: ExecutableFile]

C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon[Caution: ExecutableFile]

c:\PROGRA~1\mcafee.com\vso\mcvsrte[Caution: ExecutableFile]

C:\WINDOWS\system32\nvsvc32[Caution: ExecutableFile]

C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

C:\WINDOWS\Explorer[Caution: ExecutableFile]

C:\WINDOWS\SOUNDMAN[Caution: ExecutableFile]

C:\WINDOWS\system32\sstray[Caution: ExecutableFile]

C:\WINDOWS\zHotkey[Caution: ExecutableFile]

C:\Program Files\CyberLink\PowerDVD\PDVDServ[Caution: ExecutableFile]

C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB[Caution: ExecutableFile]

C:\Program Files\Common Files\AOL\ACS\AOLDial[Caution: ExecutableFile]

C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler[Caution: ExecutableFile]

C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind[Caution: ExecutableFile]

C:\Program Files\Microsoft AntiSpyware\gcasServ[Caution: ExecutableFile]

C:\Program Files\iTunes\iTunesHelper[Caution: ExecutableFile]

C:\PROGRA~1\mcafee.com\vso\mcvsshld[Caution: ExecutableFile]

C:\Program Files\Logitech\MouseWare\system\em_exec[Caution: ExecutableFile]

C:\PROGRA~1\mcafee.com\agent\mcagent[Caution: ExecutableFile]

c:\progra~1\mcafee.com\vso\mcvsescn[Caution: ExecutableFile]

C:\Program Files\Java\jre1.5.0_02\bin\jusched[Caution: ExecutableFile]

C:\Program Files\Common Files\Real\Update_OB\realsched[Caution: ExecutableFile]

C:\Program Files\Microsoft AntiSpyware\gcasDtServ[Caution: ExecutableFile]

c:\PROGRA~1\mcafee.com\vso\mcshield[Caution: ExecutableFile]

C:\PROGRA~1\COMMON~1\AOL\110521~1\EE\AOLHOS~1[Caution: ExecutableFile]

C:\Program Files\iPod\bin\iPodService[Caution: ExecutableFile]

C:\PROGRA~1\COMMON~1\AOL\110521~1\EE\AOLServiceHost[Caution: ExecutableFile]

C:\Program Files\Zone Labs\ZoneAlarm\zlclient[Caution: ExecutableFile]

C:\WINDOWS\system32\ZoneLabs\vsmon[Caution: ExecutableFile]

C:\Program Files\America Online 9.0a\waol[Caution: ExecutableFile]

C:\Program Files\Mozilla Firefox\firefox[Caution: ExecutableFile]

C:\Program Files\America Online 9.0a\shellmon[Caution: ExecutableFile]

C:\Program Files\hijackthis\HijackThis[Caution: ExecutableFile]

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll

O4 - HKLM\..\Run: [soundMan] SOUNDMAN[Caution: ExecutableFile]

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32[Caution: ExecutableFile] C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz[Caution: ExecutableFile] /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32[Caution: ExecutableFile] C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [nForce Tray Options] sstray[Caution: ExecutableFile] /r

O4 - HKLM\..\Run: [CHotkey] zHotkey[Caution: ExecutableFile]

O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ[Caution: ExecutableFile]"

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck[Caution: ExecutableFile]

O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB[Caution: ExecutableFile]

O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial[Caution: ExecutableFile]

O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler[Caution: ExecutableFile]"

O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL[Caution: ExecutableFile]" -Run

O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind[Caution: ExecutableFile]

O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ[Caution: ExecutableFile]"

O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient[Caution: ExecutableFile]"

O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper[Caution: ExecutableFile]

O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX[Caution: ExecutableFile]

O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr[Caution: ExecutableFile]" /checktask

O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld[Caution: ExecutableFile]"

O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent[Caution: ExecutableFile]

O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate[Caution: ExecutableFile]

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched[Caution: ExecutableFile]

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched[Caution: ExecutableFile]" -osboot

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask[Caution: ExecutableFile]" -atboottime

O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0a\AOL[Caution: ExecutableFile]" -b

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll

O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll

O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim[Caution: ExecutableFile]

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs[Caution: ExecutableFile]

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs[Caution: ExecutableFile]

O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com/[garden tool] ... scan60.cab

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid= ... lcid=0x409

O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/share ... insctl.cab

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004 ... scan53.cab

O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/promot ... WebAAS.cab

O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/share ... cgdmgr.cab

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd[Caution: ExecutableFile]

O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon[Caution: ExecutableFile]

O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv[Caution: ExecutableFile]

O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService[Caution: ExecutableFile]

O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES[Caution: ExecutableFile]

O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield[Caution: ExecutableFile]

O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr[Caution: ExecutableFile]) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr[Caution: ExecutableFile]

O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte[Caution: ExecutableFile]

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32[Caution: ExecutableFile]

O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon[Caution: ExecutableFile]

p.s. I can fix this problem by restarting my computer several times.

blade995 · April 24, 2005

I have found out it is a total firewall problem now. Zone Alarm is completling locking actcess to the internet. I checked all the seyyings and none would make it do that. I only way I am now is with my firewall disabled, which is a bad idea.

Any ideas to stop this? Should i swich firewalls if i absultly have to?

zonda · April 25, 2005

I wouldn't think you would have to switch your firewalls, it probably just has to have certain ports opened that are currently... not :wink:

There also may be a few options that are stoping you from acessing the internet all together. Just play around and see what you can do untill someone else has any bright ideas

blade995 · April 26, 2005

i have noticed that zonealarm does not lock IE for me. I will not just use IE though because i hate it :twisted: . It how ever locks firefox which i use as my main browser for everything.

Anybody have any ideas how to fix this?

Forceape · April 27, 2005

Aol used to do the same thing with me, the thing with AOL is there cr@p lol but my parents don't wanna go though the borther of of changing internet Provider's :twisted:

What i done is just rang AOL up and told them what was happening and they told me something to do (i forgot what :oops: ) and then you should be fine but be warned i rang up first and just cause i was a kid they just said nothing we can do and put the phone down, but then when my dad rang up they seemed to tell him the problem :roll:

blade995 · April 27, 2005

i hate AOL too, just my mom wants that same e-mail. I have that on top of my ISP.

I want to same other ideas please. Last time my mom called AOL she was on hiold for a half hour. :lol:

Forceape · April 27, 2005

lol!! Free number though lol just stick ur lil brother or sister on there till someone speaks then hand it to your mum :D

seriously though it is a problem with AOL, ill doubt your find anything you can do without ringing them...

zonda · April 27, 2005

Did you install firefox with the normal Exe file (stupid question... but) not that you just copied the folder onto a CD from another computer, or via lan? Because then certain ports on your computer (not router) wouldn't be opened

Do you have a firewall or router (sorry if you already specified this but I don't see it)

If you have a router, is there a firewall turned on on it?

Is your windows firewall on?

:wink:

blade995 · April 27, 2005

Did you install firefox with the normal Exe file (stupid question... but) not that you just copied the folder onto a CD from another computer, or via lan? Because then certain ports on your computer (not router) wouldn't be opened

Do you have a firewall or router (sorry if you already specified this but I don't see it)

If you have a router, is there a firewall turned on on it?

Is your windows firewall on?

:wink:

i installed firefox right from http://www.getfirefox.com. the newest version 1.0.3

I have a firewall which is zonealarm free edition.

no i do not have a router

no i dont have windows firewall on

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Internet locking up and aol. Please help

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