Ugh, well I need to find a way to email Jagex and talk to someone. the other day i was at my buddies house, he also an avid rs player, he logs in and notices he has 3 new messages. turns out he got 3 offenses and got a 24hrmute. He earned it rule 1, called people some choice words. Well i decide to check mine lol just for fun. and i find that I stil have the three offenses i had from long ago when i first started back in o 2005 or 04. no biggy. but somehow my acct has jumped form yellow into orange and from .9 blackmarsk to 2.6 with no new offences or anything. THis confuses me and makes me think a mistake has been made. my friend the same one from before has 5 offences in total. I have 3 one that i got removed through appeal. and he has .9 blackmarks and is in yellow where i'm in ornage and 2.6 blackmarsk. all of ours are for the same thing rule 1. I know my acct won't be wiped of all but I'll admit i was like 14 when i started this game. I'm 19 now and a whole lot more mature thne I was then. I get that i screwed up. but since then i've been a model player. How could this happen

The only way I know of contacting Jagex about a problem like this is by using the contact form on the website. However, don't be too suprised if you get an automated response. The Customer support monkey's like to do that alot :wall:

I've been looking for tha form for so where is it located on teh sight. well it's worth a shot i mean I duno what is going on here.

Have you tried clicking the 'Appeal an Offence / Ban' link on the main page. It's under the Account Recovery section.

problem is there are no new offenses under my account and the ones i have i already appealed or apologized depending upon what it was.

Ok, if you have appealed an offense already then you cannot appeal them again, or have them removed, and when it comes to contacting JaGex you'll need a plane ticket to fly to Cambridge and even then I doubt you'll face anything but an automated response.

so there is no way to send an emial to anyone there or some sort of contact thing that you can fill out? this is enough to make me stop playing tbh.

ok, listen if you ever need to make an appeal due to you being muted or banned you will have a chance to, that being said, right now your standing on the principle which is, "that I didn't do anything wrong", as for that I'm sorry but you will just have to live with the fact that you'll never have those offences removed. :wall:

cs phails. all i can say is gl contacting them...

i don't think u fully understand what 's going on. I have increased in blackmarks yet have not had any new offenses come under my account. that's what my problem is. before i had two offenses .9 blackmarks now i have the same 2 offences and 2.6 blackmarks. that's why i'm confused ok. I realize if i had gotten more offenses they would have increased i'm not that stupid lol