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Routing problem.


jaklumen

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I keep having this routing problem. Every so often, my Internet stops working.

 

 

 

 

 

 

 

The last time it was limited to Firefox and my mail servers (I use Thunderbird). Runescape worked fine (I was using the Jagex client). Every single time, if most things aren't working, my IM client works without a hitch (I use GAIM most of the time).

 

 

 

 

 

 

 

I assumed a while back that Fasterfox was causing the problem, so I uninstalled it. Sure enough, my problems decreased. But I am stumped as to why this happened again.

 

 

 

 

 

 

 

I usually powercycle the modem and the computer when I have this problem (unplug the modem completely and turn it and the computer off for at least 2 minutes). I usually repair the connection through Windows (I'm using XP), which renews the IP address, flushes the DNS cache, as well as some other things.

 

 

 

 

 

 

 

I have talked to Verizon CS at least twice. The last time the agent suggested powercycling the modem and computer as I described. He talked about regular computer maintenance, too, but every time I do a disk analysis for defrag-- it comes up fine, clearing cache, history, download, etc. on Firefox doesn't seem to really be it, and I can't think of anything else besides repairing the registry and that's usually a risky undertaking-- although I've used a registry edit program in the distant past with no problems (and that was before the new motherboard, new CPU, and disk reformat).

 

 

 

 

 

 

 

I've talked to biox and he's stumped.

 

 

 

 

 

 

 

EDIT: Just read grin's stickied announcement and added my OS-- is there any information I'm forgetting?

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What modem (model number and manufacturer) are you using and what other programs do you have running (peer-to-peer programs especially). Also, if you're using a seperate router, what are the make and model of that?

 

 

 

 

 

 

 

A hijackthis log may help more people to help you, aswell.

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What modem (model number and manufacturer) are you using and what other programs do you have running (peer-to-peer programs especially). Also, if you're using a seperate router, what are the make and model of that?

 

 

 

 

 

 

 

A hijackthis log may help more people to help you, aswell.

 

 

 

 

 

 

 

Ah, thank you. I was thinking about that.

 

 

 

 

 

 

 

DSL modem: Westell model 6100

 

 

 

 

 

 

 

Firefox is v. 1.5.0.1 with Noia 2.0 eXtreme theme

 

 

 

 

 

 

 

HijackThis log:

 

 

 

Logfile of HijackThis v1.99.1

 

 

 

Scan saved at 10:57:28 PM, on 3/11/2006

 

 

 

Platform: Windows XP SP2 (WinNT 5.01.2600)

 

 

 

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

 

 

 

 

 

 

 

Running processes:

 

 

 

C:\WINDOWS\System32\smss[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\winlogon[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\services[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\lsass[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\svchost[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\System32\svchost[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\spoolsv[Caution: ExecutableFile]

 

 

 

C:\Program Files\Eset\nod32krn[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\nvsvc32[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\ZoneLabs\vsmon[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\Explorer[Caution: ExecutableFile]

 

 

 

C:\PROGRA~1\KEMailKb\KEMailKb[Caution: ExecutableFile]

 

 

 

C:\PROGRA~1\KEMailKb\KPDrv4XP[Caution: ExecutableFile]

 

 

 

C:\Program Files\ULI5289\ALi5289[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\SOUNDMAN[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\RUNDLL32[Caution: ExecutableFile]

 

 

 

C:\Program Files\Eset\nod32kui[Caution: ExecutableFile]

 

 

 

C:\Program Files\Java\jre1.5.0_06\bin\jusched[Caution: ExecutableFile]

 

 

 

C:\Program Files\Zone Labs\ZoneAlarm\zlclient[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\ctfmon[Caution: ExecutableFile]

 

 

 

C:\Program Files\Mozilla Firefox\firefox[Caution: ExecutableFile]

 

 

 

C:\Program Files\Gaim\gaim[Caution: ExecutableFile]

 

 

 

C:\Program Files\Hijack This\HijackThis[Caution: ExecutableFile]

 

 

 

 

 

 

 

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

 

 

 

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

 

 

 

O4 - HKLM\..\Run: [KEMailKb] C:\PROGRA~1\KEMailKb\KEMailKb[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [KPDrv4XP] C:\PROGRA~1\KEMailKb\KPDrv4XP[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [ALi5289] C:\Program Files\ULI5289\ALi5289[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [soundMan] SOUNDMAN[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32[Caution: ExecutableFile] C:\WINDOWS\system32\NvCpl.dll,NvStartup

 

 

 

O4 - HKLM\..\Run: [nwiz] nwiz[Caution: ExecutableFile] /install

 

 

 

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32[Caution: ExecutableFile] C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

 

 

 

O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui[Caution: ExecutableFile]" /WAITSERVICE

 

 

 

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask[Caution: ExecutableFile]" -atboottime

 

 

 

O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient[Caution: ExecutableFile]"

 

 

 

O4 - HKCU\..\Run: [ctfmon[Caution: ExecutableFile]] C:\WINDOWS\system32\ctfmon[Caution: ExecutableFile]

 

 

 

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl[Caution: ExecutableFile]

 

 

 

O4 - Global Startup: Event Reminder.lnk = C:\Program Files\Broderbund\PrintMaster\PMremind[Caution: ExecutableFile]

 

 

 

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9[Caution: ExecutableFile]

 

 

 

O8 - Extra context menu item: Copy to Semagic - C:\Program Files\Semagic\copy.htm

 

 

 

O8 - Extra context menu item: Semagic - C:\Program Files\Semagic\link.htm

 

 

 

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

 

 

 

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

 

 

 

O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager[Caution: ExecutableFile]

 

 

 

O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager[Caution: ExecutableFile]

 

 

 

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs[Caution: ExecutableFile]

 

 

 

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs[Caution: ExecutableFile]

 

 

 

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

 

 

 

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 1238946014

 

 

 

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 6535210593

 

 

 

O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://zone.msn.com/bingame/luxr/defaul ... uncher.cab

 

 

 

O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab

 

 

 

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v ... b34246.cab

 

 

 

O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://zone.msn.com/bingame/feed/defaul ... uncher.cab

 

 

 

O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/dim2/defaul ... der_v6.cab

 

 

 

O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

 

 

 

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT[Caution: ExecutableFile]

 

 

 

O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService[Caution: ExecutableFile]

 

 

 

O23 - Service: License Management Service ESD - element5 - C:\Program Files\Common Files\element5 Shared\Service\Licence Manager ESD[Caution: ExecutableFile]

 

 

 

O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn[Caution: ExecutableFile]

 

 

 

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32[Caution: ExecutableFile]

 

 

 

O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon[Caution: ExecutableFile]

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Try disabling ZoneAlarm (temporarily) and see if that helps (I've had trouble with ZA killing my internet in the past).

 

 

 

 

 

 

 

Also, just to make sure: when your internet fails do any of the indicator lights on your modem change colour/go out?

 

 

 

 

 

 

 

This may not be worth mentioning, but please check out where ALi5289[Caution: ExecutableFile] came from. I had no idea what it was (and still don't), so I Googled around and most results were HiJackThis logs, and some of those have recommendations to remove it. Some sites list a similar file, JMAP5289[Caution: ExecutableFile], as being found in the same directory and as being malware. It is possible it's a legitimate driver, so don't delete it straight away.

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