Mega Persistant Problem

[jamie]

This is a problem I have had since I basically got WoW, so over a year i've had it. I have tried pretty much everything to solve it but nothing has fixed it yet. Im posting this topic here cause I know you guys are a bunch of masterminds who can hopefully give me a pointer on what to do to fix this.

 

 

 

Firstly here is my problem. I can start up WoW and play it fine then after some time my screen goes blank (the time it takes to crash varies I will explain later) but I can still hear music playing in the background - but then that cuts off after a couple of seconds and I can hear buzzing that then turns to beeping sounds coming out of my speakers then. So I have to turn it off, but it does not come back on straight away. Sometimes it takes 1 or 2 minutes before it will turn on again other times 10-15 minutes.

 

 

 

I dont get a blue screen or any error message, my monitor just goes blank and I get the message that tells me my monitor is not connected.

 

 

 

So first thing I done was swap monitors, but the problem persisted. So I rebooted my computer and it seemed to have fixed it, but It did not. It just made the problem happen less often say once every 5-6 hours, but after a while the crashes happen more and more frequently untill it crashes within 30 seconds of starting WoW.

 

 

 

Secondly, I contacted the people who sold me my computer. My computer is under warrentee and they have advice lines and will send out engineers to fix it ect. I called them up, but all problems are diagnosed over a telephone call, I tell them what happens when it crashes and they presume what is wrong with it from there checklists and sent out an engeneer to replace a part.

 

 

 

So first thing that they says - It was the powerpack. I waited 3 weeks for them to send out an engeneer and replace my powerpack (even though they claim they will have it fixed within 3-5 working days). So my powerpack is replaced and my system is rebooted. The problem persists, happens once every 5-6 hours and the time gets shorter and shorter untill it crashes every 30 seconds or so.

 

 

 

I call them again, they diagnos the problem as the graphics card. An an engeener comes out replaces it, problem persists. I then call them again and they say the graphics card must have broke again, amazingly after a day of getting a new one. So they come out and replace it again and reboot my computer.

 

 

 

With the problem still persiting I call them up again and they start telling me that it is a software error and they will not do anything to fix it. They give me advice though. At this point all I have on my computer is what was on it when it was rebooted + WoW & Ventrilo & AOL and a few mods. So They apparently pin pointed the error to ventrilo and told me to remove that and everything will work. It is removed and makes no difference at all.

 

 

 

Problem still persists. I have tried everything even just having WoW + the internet on my computer and it still will crash, though I keep being told its a software problem.

 

 

 

So up untill this point I have been getting through it by rebooting my computer every couple of weeks - Which seems to make the crashes much less frequent but it always will crash eventually and then will happen more and more often. I have updated drivers, bought the most up-to-date virus scanners & firewalls & a registry mechanic but it still will crash.

 

 

 

Here is some details about my PC

 

 

 

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System Information

 

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Time of this report: 7/16/2006, 19:56:24

 

Machine name: HOME

 

Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp.050301-1521)

 

Language: English (Regional Setting: English)

 

System Manufacturer: FUJITSU SIEMENS

 

System Model: P5GD1-FM

 

BIOS: BIOS Date: 01/10/05 18:01:32 Ver: 08.00.10

 

Processor: Intel® Pentium® 4 CPU 3.60GHz (2 CPUs)

 

Memory: 1024MB RAM

 

Page File: 337MB used, 2124MB available

 

Windows Dir: C:\WINDOWS

 

DirectX Version: DirectX 9.0c (4.09.0000.0904)

 

DX Setup Parameters: Not found

 

DxDiag Version: 5.03.2600.2180 32bit Unicode

 

 

 

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Display Devices

 

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Card name: RADEON X600 PRO-4

 

Manufacturer: ATI Technologies Inc.

 

Chip type: ATI display adapter (0x3E50)

 

DAC type: Internal DAC(400MHz)

 

Device Key: Enum\PCI\VEN_1002&DEV_3E50&SUBSYS_0450174B&REV_00

 

Display Memory: 256.0 MB

 

Current Mode: 1024 x 768 (32 bit) (75Hz)

 

Monitor: Plug and Play Monitor

 

Monitor Max Res: 1600,1200

 

Driver Name: ati2dvag.dll

 

Driver Version: 6.14.0010.6512 (English)

 

DDI Version: 9 (or higher)

 

Driver Attributes: Final Retail

 

Driver Date/Size: 1/20/2005 04:25:58, 223744 bytes

 

WHQL Logo'd: Yes

 

WHQL Date Stamp: n/a

 

VDD: n/a

 

Mini VDD: ati2mtag.sys

 

Mini VDD Date: 1/20/2005 04:25:38, 965632 bytes

 

Device Identifier: {D7B71EE2-7D10-11CF-8B6D-5A24A1C2CB35}

 

Vendor ID: 0x1002

 

Device ID: 0x3E50

 

SubSys ID: 0x0450174B

 

Revision ID: 0x0000

 

Revision ID: 0x0000

 

Video Accel: ModeMPEG2_C ModeMPEG2_D

 

Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

 

{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

 

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

 

Registry: OK

 

DDraw Status: Enabled

 

D3D Status: Enabled

 

AGP Status: Enabled

 

DDraw Test Result: Not run

 

D3D7 Test Result: Not run

 

D3D8 Test Result: Not run

 

D3D9 Test Result: Not run

[jamie]

Btw, I have checked the inside for build ups of dust, tried running it with the side off and also messed around with 'shadow cache' but none of that worked either.

[Hitman247m]

Is WoW fully patched?

[jamie]

Yeah lol. Its fully patched updated ect. I get the same crash when I play F.E.A.R aswell or Quake. It seems to happen I beleive when I run a program that stresses my machine, but I cant pin-point the problem.

 

 

 

I have bought Registry Mechanic aswell and it went through all my registry and fixed everything. Also got uptodate firewalls + anti-virus. Got the most uptodate drivers aswell. So Im pretty sure it is no software error.

 

 

 

I can reboot my computer and have nothing on it except WoW + the Internet and it will still crash.

[blade995]

Well it could be overheating if it only does this while the computer is stressed playing games.

 

 

 

Download speedfan at http://www.almico.com/speedfan.php

 

 

 

It shows the temps of the computer. Leave it running while playing a game to see full load temps. Exit after playing for 20mins or so and get the max temps the computer reached and post them here.

 

 

 

Hold your mouse over each temp and it will say the max temp it reached so you don't have to worry about missing the full load temp.