Earlier this year my account (Jasond123) was stolen, the person changed my password and recovery questions. A few days ago I looked it up and noticed it wasn't in high scores, most likely banned.

 

 

 

 

 

 

 

Is there a way for my to contact JAGeX and tell them what happened, hopefully getting my account back? Or is all lost and my character gone forever?

 

 

 

 

 

 

 

EDIT: When I also try to recover the account, it says I don't have enough proof (because the person changed my recoveries). And it even bleeps the d in jasond123 now :wall:

Oh, cool. You live in Alabama. Me too. I've never met any other non-RL RuneScapers from Alabama. :)

 

 

 

 

 

 

 

Anyways...

 

 

 

 

 

 

 

The problem with JaGeX customer support is that... it sucks. It's mostly automated, which isn't good for unrightfully banned players, such as yourself. It'll be mighty hard to get your account back. Part of it depends on what sort of offences the hacker committed while on your account.

 

 

 

 

 

 

 

If you were a member, I believe you get some sort of ID number in an email or something... you can give them that, and explain that you got hacked, and they might give it back.

 

 

 

 

 

 

 

But it's quite a slim chance... :(

Last time I was member was about Jan. this year, and I used a money order to be a member

 

 

 

 

 

 

 

I do have about 4000 emails on my email address, (don't ask me how) and I'll check if I have any from Jagex.

 

 

 

 

 

 

 

Do you know if theres an email they have I could send them?

The KB says that you have to use the appeal system on the website:

 

 

 

 

 

 

 

Appeals sent in via the customer support query system will not be considered - we will only consider appeals made through the appeal module.

 

 

 

 

 

 

 

So no emails, I believe.

:wall:

 

 

 

O well, I'll try to find another way..

Just give up man... There is no reason to even try, They got like a computer from 1950 that can only send like one message and that is the one you got which makes no sense at all.

jagex stated that they won't contact player through email. all contacts will be made in game. which is a pain rele, as it takes weeks for them to anser, and when they do ansa, is most likely a pre typed message.

hmm when I got hacked they gave me my account back in like 2 mins lol

 

 

 

you sure you don't have any of the membership details?