RUNESCAPE COSTUMER SUPPORT SUCKS BIGTIME!! ive lost 2 accs due to their incompetence.. 1. the reports are often dated wrong.( very irritating when you get an offence on a day when you never logged in) 2.The automated messages are very inappropriate.( " we have proof that you were in control of the account at the time" even when in my appeal i said i was in control but i was accused of offensive language when i was just having an off day and was misspelling words) 3. The password recovery system sucks.( my original answer to a question was super man but when im recovering my account i put superman. what is the difference? That was just an example by the way.) so yea i hate runescape costumer support..