jagex replied: Dear Omid Birgani, Thank you for your message. Hail gamer, Thank you for your message regarding your Lost/Stolen Items. We have read your message and selected this Frequently Asked Questions information guide which includes the answer to your question. We are sorry to disappoint you but it is not possible for us to return any of the items that you have lost. We understand that this isn't the answer that you were hoping for but we have to have this policy in place to stop scammers sending in false claims for items that they never had. We are firmly of the belief that honest players, like yourself, would rather have this policy in place than have scammers get items through deceit and fraud. Please remember that the game has been designed so that your loss will only be a short term setback. It will be possible for you to regain the majority of the items that you lost in a relatively short amount of time or to even replace the lost items with even better ones. If you feel your lost items are the result of your account being stolen please make sure that your account is secure. We advise you to take full advantage of all security tips available to you through our website. These can be accessed by selecting the link titled "Safety & Security guidelines", which can be found under the 'Knowledge Base' section, again on the left hand side of our homepage. It is also vital that you continue to update your operating system as well as your security software. The software manufacturer will release new updates periodically (for virus software, firewalls etc) that you can download, which can help you to perform regular checks on your computer to make sure that it is clear of any unwanted programs and to stop others gaining access to your personal details. Hope this helps, Sincerely, RuneScape Customer Support Hope this answers your query. Don't forget to use the RuneScape Knowledge Base to find the answer to your queries quicker. You can also find help on all free player and all new member quests through the QuestHelp system. Yours Sincerely Mod Gordy