Hello, my name is Gaga. I've been playing runescape for a good seven years. Recently, I was keylogged. Not an issue, as my antivirus software picked it up. However, during my keylogging my account security was compromised. As I did not know I was being monitored, I attempted to recover my stolen account using various precious information only I should rightfully know. Guess who got that information that I typed in? The very person who had keylogged me in the first place. Yes, they got my critcal information including first passwords, previous bank pins, among other things. This bothers me a lot. So, after I sucessfully removed the virus, on another computer that's never been used for runescape and only for work purposes, I attempt to recover my account. Just to be safe. I figure it should be easy. Declined. Declined. Declined. Declined. Declined. So, I go to the forums. I post a topic on my pure account, about this situation. Low and behold, a Jagex moderator steps in and says he has passed along the case to the security team. This time my appeal got accepted. I was joyous. However, they added this message to my login screen: "Your password is extremely short and common, you must change it before you log in." Okay, that's a little weird. My password was something along the lines of, but not neccesarily, "ok3e904tgda". So I change it and enjoy some runescape. In the time i'm online, the account gets recovered again. Not by me. It's bad enough my account security is being compromised, but whenever I visit an un-official tip.it clan chat, I get called a troll. Seriously, I'm just asking for help. But that's not the point here. After I logged out, I logged in on my pure, and my freind who will not be named had the hacker join his clan chat channel so that we could talk things out. The says such things as, "Oh, I bought the account." and "I know i'm not the orignal owner." straight-out. We both reported him and took note of the time. We posted on the forums again, stating if jagex would just look at the current person on the account and the abuse report's made towards him from our end they would see in the chat log he clearly isn't the orignal owner. My freind gets a message from "Mod Kat". "We feel the account is currently in the orignal owners hands." This infuriates me to no end. To get some things clear here, I have never taken part in an illegal "account sale". I have never used third party software, I don't accept files from people I don't know, and I *never* accept executeables. You think the recovery questions would come in handy here? No. He has recovered the account various times without the recovery questions. So, I did what any caring, decent human being would do, and hired a private investigator. Yes. I know, "It's just a game." A game that I have spent 220+ hours on, and over 5 years of membership on. I sincerely hope you are reading this, whoever you are. I'm filing against you for identity fraud. The information you currently have could be used against me, and I will not stand for it. And Jagex, as for you, I have e-mailed you with a two page summary of facts that only I could know, in request you take one last look at my case.