Dude... he doesn't know how to move a folder, I wouldn't recomend him bothering to try this :roll: So you would rather have her picking through registry hacks where she most definitely has a chance of screwing up her machine to where nothing is recoverable...lovely. Carry on then. Windows installs are set up in a way that just about anyone can do them with a little guidance. If it is a new computer, the provider most likely has a pretty super simple instruction set that is targetted at beginners. I mean, for christs sakes, its been 11 days already and no one has offered a credible piece of advice to him yet about what he needs to do and how he needs to do it, and the bottom line is, going through the registry hacks needed to clean up this machine is something I take care at doing and I have been doing this for almost 17 years now. Yes draven, I mean reformatting your system. its not hard...get out the recovery instructions that came with your computer, burn all your personal stuff to a cd if you cant stand to lose it. Plop in your recovery disks and have at it. Its a fairly simple process and you shouldnt run into many problems. If you do, contact the customer support for the company that made your computer. The help desk personnel are paid to help you . Utilize them. This will give you a fresh install that is certain to be free of any viruses, spyware or keyloggers. Once you have it installed, you really need to get firewall and antivirus software if you dont already have it and spyware software. Spybot, Ad-aware, and MS Antispyware are all free and work pretty well. If you dont have a firewall, there are several available, but remember that you get what you pay for. Sometimes free doesnt necessarily mean good, and on the flip side, sometimes expensive doesnt necessarily mean best. The internet security suite that I use and have had great success with is bsecure from bsafe.com. It runs about 70 USD a year, which for the security of your computer, really isnt that expensive. Hijackthis logs and all that neat stuff are nice, but if you are not at least an intermediate level computer user, you wont have any idea what to do with it, and the turn around time in here has been horrid in your case. Utilize your customer support, they are there at the touch of a button. And you never know, you just might learn something :wink: