Read the whole thing customer suort pisses me off :( :( :( Hi Jedpea, Thank you for taking the time to contact Customer Support. At Jagex we always aim to respond to every message we receive from our players individually and as quickly as possible. Unfortunately, due to the massive growth in popularity of Runescape and the increasing number of queries that brings, we are not able to offer you a personal response this time. We are now answering more queries than ever before and we are constantly increasing the size of our customer support unit. We are also massively improving our system in order to answer much quicker than before. The new system will be up to speed very soon, and this will allow us to offer a personal response to ALL your queries. Furthermore, RuneScape.com has a wealth of information available to players whether it be Technical, Billing or Game related and more often than not you will find the answer here. Using the FAQ section, for instance, will probably help you to find the answer to your problem. If, after looking at the website, you are still unable to locate the required answer then please resubmit your query and we will do our utmost to answer it as quickly as possible. I would like to take this opportunity to apologise for not being able to offer a personal response at this time and, once again, I would like to ensure you we will do our best to make sure this will not happen again. I would in addition like to thank you for your continued support in RuneScape and wish you the best of luck within the game. Sincerely, RuneScape Customer Support -------------------------------------------------------------------------------- On 1st March 2006 you sent us the following: right i have recently got a black mark on ,my forums acount so iasked what it was for here and u sent me aload of stuff about who u r "sorry" that u could not give me a personal reply. well ok but it has happend again another black mark but what for what have i done i am really angry and i will be xstremly angry if u give me another non personal reply tvm jedpea