hello_bacon

there is a very definite implication as to what he is saying. By this I mean put 10 ppl in 10 different rooms, and tell them that if they each come up with the same interpretation they get a cookie. Since they want the cookie and this has a very definite interpretation, all 10 ppl will come out with the same answer, and it will be the offensive word that the thread starter was thinking of. Also, you should have reported this mod... they're supposed to be examples of all that is good and not kiddieish... and this is immature behaviour for a mod.

i'm f2p and so i don't expect anything from customer service, because i don't pay their salaries. However when he mentions that people who pay $5 a month and feel they are entitled to $5000 worth of support, he is very very wrong. First of all, $5000=gross exageration. Second of all, the customer is always right. If I pay for a service, or a product, we can argue about which of these 2 RS is at a later date, I expect to have absolutely no hassles. When I start having hassles, the value of that product lessens for me. The focus does not need to be on those accounts who have their problems cleared up quickly, but in fact needs to be where it is... on those people who are unfairly banned and then have a nightmare dealing with customer service and don't have their accounts unbanned at all or for a long time. It is the squeaky wheel that gets the oil, but it's also the squeaky wheel that needs the oil. I suppose the point I'm trying to make here is that when someone pays for a product, and they don't like the after sales service, it is their right to [bleep] and complain all they want, and to demand better service. That is the name of the game in sales, and any good salesman will tell you that in order to ensure future sales to the same customer, attention has to be payed to the after sales support, and to fixing any problems you as a salesperson may have indirectly caused, or even problems that just kinda happened and were in no way the fault of the customer. Keep in mind I'm f2p and so I expect no customer service, I'm just annoyed at the Jagex business model that has unsatisfied customers, with just causes. On the other hand, if you did something wrong and Jagex banned you, deal with it and stop whining.