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Help - trouble loading Runescape page


beth990

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every time i try to load the game this comes up and i dont know wat to do

 

 

 

Error_game_js5connect - Unable to connect to update server.

 

Runescape was unable to connect to the update server. This is most likely caused by a firewall blocking the connection. To resolve this:

 

 

 

 

 

If you have firewall or security software installed please ensure RuneScape/Java is allowed to open outgoing network connections on ports 43594.

 

 

 

 

 

Note Windows XP Service Pack 2 has built in firewall software. If when loading RuneScape this asks if you want to allow the connection, you need to say 'yes'.

 

 

 

 

 

If that doesn't help then an external firewall may be causing the problem. Please ask your network adminstrator/ISP to open port 43594 for TCP traffic.

 

 

 

If problems persist then please refer to our technical FAQ which can be found in the FAQ section of our website.

 

_________________

 

 

 

Edit: Changed the title to something a little more descriptive ~assassin

minin 72/80

smithin 67/70

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Well when you first load runescape a security warning comes up asking whether to allow it to run or not, maybe someone accidently clicked 'no' which has now caused it not to run. Im not too sure.

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Are you playing from home/school/work? Is this your computer?

 

 

 

Adi's explanation generally isn't effective because clicking 'no' will cause java to asked again after FireFox or IE has been completely closed and restarted.

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