*-*Help!! I need help removing trojans and viruses!

[user1991]

Well as you know, Nortan Antivirus is a load of cabbage. I scanned my pc today to find i have 27 trojans and some other stuff. Now im not the only user of this pc, but I've just spoken to my bro and he says he wont use this one anymore. This and rs are like the only sights i go to, so i have no idea where it could have come from.

 

 

 

 

 

 

 

I tried to delete them using NA, and it failed to delete 26 of them. I really need help, im cabbage at computers so i have no idea how to delete them, and NA being the * it is it wont delete them. How????

 

 

 

 

 

 

 

Please post links of downloadable things that will help me remove them.

[Forceape]

Please download Hijackthis, Scan then post a log here, the experts will look at it and tell you what to delete

 

 

 

 

 

 

 

you can download Hijackthis from here - http://www.majorgeeks.com/download3155.html

[cmeski]

Heres a few free online virus scanners if you want to try them.

 

 

 

 

 

 

 

TrendMicro

 

 

 

http://housecall.trendmicro.com/

 

 

 

 

 

 

 

Panda ActiveScan

 

 

 

http://www.pandasoftware.com/products/activescan/com/activescan_principal.htm

 

 

 

 

 

 

 

 

 

 

 

BitDefender

 

 

 

http://www.bitdefender.com/scan/licence.php

[blade995]

for overall sercurity please use the following.

 

 

 

note: these are only tips and suggestions some other people can be right to :wink:

 

 

 

 

 

 

 

download ad-aware for spyware scan ( http://www.lavasoft.com )

 

 

 

 

 

 

 

use firefox it's more safer than IE you dont have to, but its a good idea ( http://www.getfirefox.com )

 

 

 

 

 

 

 

a free virus scan AVG ( http://www.grisoft.com )

 

 

 

 

 

 

 

For a firewall you can use zonealarm free edition ( http://www.zonelabs.com )

 

 

 

 

 

 

 

and hijackthis which was already posted. Do not delete anything youself post the whole log here and let other people help you.

 

 

 

 

 

 

 

The most common sence thing which some people don't do is windows update and install updates. windowsupdate.microsoft.com

[zonda]

1.) Boot up in safe mode

 

 

 

To do so>>

 

 

 

Restart you computer, then hit f8 repeatedly untill you come to a screen asking how you would like to boot up. Use the up\down arrows to select 'safe mode' (this will make it so only needed programs will start, hence trojans won't start, therefore you can delete them) Once it boots up, it will ask you what you want to log on as, choose the administrator account...

 

 

 

2.) Rescan with norton

 

 

 

3.) delete all infected file

 

 

 

4.) Run adaware, spybot, ect...