Computer playing up - Real Problem

[deep_pain]

If anything it has just confused me lol.

 

 

 

See where it says the time do you have a guess on there as to exactly when it froze.

 

 

 

I'm not sure at what point the computer restarted.

 

 

 

the only noticeable gap is between 20:20 and 20:22

 

 

 

Do you see the codes? 7035 and 7036. These codes basically say (usually on boot up or shut down) that software or a service etc has started or stopped succesfully. So the computer is telling them to start or stop.

 

 

 

What it looks like on quick glance is that the computer has a normal shut down and restart, (obviously it didnt as it froze). But it seems if I'm looking in the right place that the computer is purposely shutting down, for example a faulty PSU would almost always give a 6008 error, (unexpected shutdown). This could still be hardware but at first glance would suggest it is not a PSU issue.

 

 

 

As for the errors, its hard to say exactly what they'll be you need to double click on them individually to get more info.

 

 

 

the 10005 error is usually fixed by updates or installing a service pack.

 

 

 

the 7000 error could be a multitude of things,no way of knowing until you double click it

 

 

 

7009 is a timeout trying to close or start a service which can cause freezing, but would be odd if it caused reboots, would neeed more information as to what service has timed out.. double click and post please :D

 

 

 

 

 

In the meantime, I know its hard when something wont stay booted, but have you done the memtest mentioned by someone else? and basics like virus scan.. spyware scan, chkdsk.

 

 

 

Also quite important does it restart and freeze like this in safe mode?

[l0l0lpur3]

looked up the "7000 error":

 

http://support.microsoft.com/kb/314357

 

 

 

I would advise just trying a reformat, and if it doesn't work it might be the power supply or memory, usually in store-bought pcs they go for the cheapest components they can find and power supplies are one of the most common things to die in them. might be the memory too if it's the power supply, sometimes the huge ripple in poor quality power supplies destroys memory.

 

 

 

Also stop paying "Insurance per month" to pc world, the people who work there don't have any actual computing qualifications, they just read jargon off a piece of paper to trick people into buying stuff they don't need to buy, i'm willing to bet they just played a couple of DVDs then gave it back, and that they didn't even open the case or investigate the problem properly.

[deep_pain]

I wouldn't advise a reformat (yet) until you know what the problem is. Lets find the problem before we try and fix it. All these errors could be a cause or a symptom.

 

 

 

Sorry when I said the 7000 error could be a multitude of things, I didnt mean that I didnt now what the error code meant, but that code is related to more than 1 thing. The event ID 7000 you posted is not neccesarily the exact same error he is having:

 

 

 

EG:

 

 

 

http://support.microsoft.com/kb/315194

 

http://support.microsoft.com/kb/833375

 

and several more

 

 

 

It is most likely this one:

 

 

 

The service failed to start due to the following error:

 

 

 

but it can be for almost any windows service or hardware device

 

 

 

But it could indeed be anything until he can confiirm.