when my mom start up his computer today, she got this error message:

 

Unmountable Boot Volume

 

0x000000ED( 0x82DC8900,0xc0000006,0x00000000,0x00000000)

 

and she can't go into windows by safe mode or normal

 

 

 

She told me when she is trying to turn off the computer yesterday, after windows logged off, and screen went black, but the power light is still on, after 10 mins nothing happened, so she unplugged the power from the computer....and now..this thing happened.

 

 

 

what should i do to fix this? do i need to reinstall windows? is there anyways that i can get the files out of there since there are a lot of important ones.... ty

There is corrupted sectors or something else happened to make the OS not boot right. NEVER unplug the power! Try putting your windows XP disc in and repair the OS if that doesn't work i am afraid to say you are looking at reinstalling the OS. I have had this happen on one of my computers before i just reinstall the OS as it in my case is the fastest way. Clare might have some good input on this.

reinstalling the OS isnt a problem.... it's just all the files in there that's really important....Is there anyway to get the files out of there?

Put that hard drive in another computer and copy what you need over.