Help!! important!! USB ports not working at all

[blade995]

My USB ports don't work at all. I can plus something in it doesn't even sense it. I completly reformanted my computer (for different reasons, not for the usb issue. Don't flame me saying OMG you idiot), so it's not a virus, spyware ect.

 

 

 

 

 

 

 

I won't post a hijackthis log because as i told you i reformated.

 

 

 

 

 

 

 

Any ideas?

[Greatsilverwyrm]

Did this start after you reformatted? If so, it could very likely be that you don't have the USB drivers installed. I thought XP pre-loaded them, but I could be wrong, and you could be using something other than XP..

 

 

 

 

 

 

 

Right-click on My Computer, go to Properties -> |Hardware| -> Device Manager

 

 

 

 

 

 

 

See if you have an item named "Universal Serial Bus controllers".

[vmser]

Probably something happened that made your card with USB ports no longer to be connected to your motherboard. Likely to be this if this doesn't show up where GSW said.

 

 

 

 

 

 

 

If you know nothing about the hardware: Stay away from it.

[blade995]

Did this start after you reformatted? If so, it could very likely be that you don't have the USB drivers installed. I thought XP pre-loaded them, but I could be wrong, and you could be using something other than XP..

 

 

 

 

 

 

 

Right-click on My Computer, go to Properties -> |Hardware| -> Device Manager

 

 

 

 

 

 

 

See if you have an item named "Universal Serial Bus controllers".

 

 

 

 

 

 

 

It started before it, i didn't reformat for this, other things but this just helped me to deside to format. I don't have a USB driver. I am using xp (home edition). I am using the restore disk that my PC came with. So if there is a USB driver it would be installed with the restore disk.

 

 

 

 

 

 

 

I will try the hardware thing you said.

 

 

 

 

 

 

 

p.s. This computer is still under warenty so if there's something major wrong, I'm sending it back.

[blade995]

I don't know if this will help much here's a screenshot. It says unknown device, isn't that suppose to be the port thought?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

It is 5 unknown devices and that how many ports i have.

[Greatsilverwyrm]

That looks like it could be your problem. Have you used the restore disk yet?

[blade995]

yes that was the reformat.

 

 

 

 

 

 

 

I know it's "my" problem but do you know how i could fix it?

 

 

 

Or do you mean the USB ports are gone? If they are i'm sending this computer back to be fixed.

[Greatsilverwyrm]

Well, to be honest, it looks like you've got a missing driver, but I don't know where to point you, so I'll try to find somone who knows and have them post here.

 

 

 

 

 

 

 

The ports aren't gone, they're just missing a driver. A driver, if you don't know, is a little peice of code that tells the operating system what to do with a peice of hardware, basically.

[justify_the_evil_within]

ya definatly a missing driver if your running xp there should be no problem locating one just run divice manager to determin if the driver is missing if it is follow the simple instructions from device manager xp should locate and install a working driver

[blade995]

ok, ill try the device maniger.

 

 

 

 

 

 

 

So the driver is defently missing then. But even after a system restore? The disk with my computer restore the factory settings.

 

 

 

 

 

 

 

Can a driver just "disapear" like that also?

[blade995]

ok, i'v tried device manager to find a driver, didn't work. It says there is no driver installed. I can't get one.

 

 

 

 

 

 

 

There's nothing from windowsupdate or microsoft.com to help me or another driver.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

There are some drivers online but i don't know if they woukld work with this computer.

 

 

 

 

 

 

 

Specs

 

 

 

windows xp

 

 

 

emachines pc

 

 

 

model t3256

 

 

 

amd atholon 3200+

 

 

 

 

 

 

 

Need other info just ask.