October 13, 200520 yr OK, to start off, when I goto shutdown or restart nothing happens. THen I get not responding box with ccApp. I believe it has something to do with Norton Internet Security. Also the main power button doesnt shut off my comp either... I have to press the restart button then the power power button. Another problem is I cant get AIM+ to work with Norton INternet Security. I added it so my firewall would allow it and all it does is freeze and the Connecting part... Any help? Heres a hijackthis log Logfile of HijackThis v1.99.1 Scan saved at 3:24:03 PM, on 10/13/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss[Caution: ExecutableFile] C:\WINDOWS\system32\winlogon[Caution: ExecutableFile] C:\WINDOWS\system32\services[Caution: ExecutableFile] C:\WINDOWS\system32\lsass[Caution: ExecutableFile] C:\WINDOWS\system32\svchost[Caution: ExecutableFile] C:\WINDOWS\System32\svchost[Caution: ExecutableFile] C:\Program Files\Common Files\Symantec Shared\ccProxy[Caution: ExecutableFile] C:\Program Files\Common Files\Symantec Shared\ccSetMgr[Caution: ExecutableFile] C:\Program Files\Norton Internet Security\ISSVC[Caution: ExecutableFile] C:\Program Files\Common Files\Symantec Shared\SNDSrvc[Caution: ExecutableFile] C:\WINDOWS\Explorer[Caution: ExecutableFile] C:\Program Files\Common Files\Symantec Shared\ccEvtMgr[Caution: ExecutableFile] C:\WINDOWS\system32\spoolsv[Caution: ExecutableFile] C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM[Caution: ExecutableFile] C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc[Caution: ExecutableFile] C:\WINDOWS\system32\nvsvc32[Caution: ExecutableFile] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc[Caution: ExecutableFile] C:\Program Files\Java\jre1.5.0_04\bin\jusched[Caution: ExecutableFile] C:\Program Files\Common Files\Symantec Shared\ccApp[Caution: ExecutableFile] C:\Program Files\Microsoft Office\Office\FINDFAST[Caution: ExecutableFile] C:\Program Files\AIM\aim[Caution: ExecutableFile] C:\Program Files\Microsoft Office\Office\OSA[Caution: ExecutableFile] C:\Program Files\Xfire\Xfire[Caution: ExecutableFile] C:\Program Files\Logitech\MouseWare\system\em_exec[Caution: ExecutableFile] C:\WINDOWS\System32\svchost[Caution: ExecutableFile] C:\Program Files\Teamspeak2_RC2\TeamSpeak[Caution: ExecutableFile] C:\Program Files\Mozilla Firefox\firefox[Caution: ExecutableFile] C:\Program Files\Spybot - Search & Destroy\SpybotSD[Caution: ExecutableFile] C:\Program Files\WinRAR\WinRAR[Caution: ExecutableFile] C:\DOCUME~1\Darlene\LOCALS~1\Temp\Rar$EX00.141\HijackThis[Caution: ExecutableFile] R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [vdrdpup] C:\WINDOWS\system32\rundll32 C:\WINDOWS\system32\vdrdpup.dll,RegisterVirtualChannel O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched[Caution: ExecutableFile] O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp[Caution: ExecutableFile]" O4 - HKLM\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon[Caution: ExecutableFile] /Consumer O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK[Caution: ExecutableFile] O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX[Caution: ExecutableFile] O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32[Caution: ExecutableFile] C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz[Caution: ExecutableFile] /install O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32[Caution: ExecutableFile] C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKCU\..\Run: [systweak Memory Optimizer] memtuneup[Caution: ExecutableFile] O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST[Caution: ExecutableFile] O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA[Caution: ExecutableFile] O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire[Caution: ExecutableFile] O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL[Caution: ExecutableFile]/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim[Caution: ExecutableFile] O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker[Caution: ExecutableFile] O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker[Caution: ExecutableFile] O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMe ... loader.cab O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr[Caution: ExecutableFile] O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy[Caution: ExecutableFile] O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc[Caution: ExecutableFile] O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr[Caution: ExecutableFile] O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT[Caution: ExecutableFile] O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC[Caution: ExecutableFile] O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc[Caution: ExecutableFile] O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32[Caution: ExecutableFile] O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan[Caution: ExecutableFile] O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ[Caution: ExecutableFile] O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc[Caution: ExecutableFile] O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc[Caution: ExecutableFile] O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc[Caution: ExecutableFile] RSN=Lava Demon
October 14, 200520 yr Have you tried shutting norton down, then trying restarting/shutting down? ==================================Retired tip.it moderator.Teaching and inspiring.
October 15, 200520 yr If u cant shutdown using start>shutdown try ctrl+alt+del and select shutdown from there. But try disabling norton and also scan for adaware and spyware.
October 15, 200520 yr Author Ive disabled norton and still doesnt work... Ive done amny diff scans, spyawre, adware, defrag, registry, etc... RSN=Lava Demon
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