Help with computer... various problems

[Lava_Demon]

OK, to start off, when I goto shutdown or restart nothing happens. THen I get not responding box with ccApp. I believe it has something to do with Norton Internet Security. Also the main power button doesnt shut off my comp either... I have to press the restart button then the power power button. Another problem is I cant get AIM+ to work with Norton INternet Security. I added it so my firewall would allow it and all it does is freeze and the Connecting part... Any help?

 

 

 

Heres a hijackthis log

 

 

 

 

 

 

 

Logfile of HijackThis v1.99.1

 

 

 

Scan saved at 3:24:03 PM, on 10/13/2005

 

 

 

Platform: Windows XP SP2 (WinNT 5.01.2600)

 

 

 

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

 

 

 

 

 

 

 

Running processes:

 

 

 

C:\WINDOWS\System32\smss[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\winlogon[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\services[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\lsass[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\svchost[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\System32\svchost[Caution: ExecutableFile]

 

 

 

C:\Program Files\Common Files\Symantec Shared\ccProxy[Caution: ExecutableFile]

 

 

 

C:\Program Files\Common Files\Symantec Shared\ccSetMgr[Caution: ExecutableFile]

 

 

 

C:\Program Files\Norton Internet Security\ISSVC[Caution: ExecutableFile]

 

 

 

C:\Program Files\Common Files\Symantec Shared\SNDSrvc[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\Explorer[Caution: ExecutableFile]

 

 

 

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\spoolsv[Caution: ExecutableFile]

 

 

 

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM[Caution: ExecutableFile]

 

 

 

C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\system32\nvsvc32[Caution: ExecutableFile]

 

 

 

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc[Caution: ExecutableFile]

 

 

 

C:\Program Files\Java\jre1.5.0_04\bin\jusched[Caution: ExecutableFile]

 

 

 

C:\Program Files\Common Files\Symantec Shared\ccApp[Caution: ExecutableFile]

 

 

 

C:\Program Files\Microsoft Office\Office\FINDFAST[Caution: ExecutableFile]

 

 

 

C:\Program Files\AIM\aim[Caution: ExecutableFile]

 

 

 

C:\Program Files\Microsoft Office\Office\OSA[Caution: ExecutableFile]

 

 

 

C:\Program Files\Xfire\Xfire[Caution: ExecutableFile]

 

 

 

C:\Program Files\Logitech\MouseWare\system\em_exec[Caution: ExecutableFile]

 

 

 

C:\WINDOWS\System32\svchost[Caution: ExecutableFile]

 

 

 

C:\Program Files\Teamspeak2_RC2\TeamSpeak[Caution: ExecutableFile]

 

 

 

C:\Program Files\Mozilla Firefox\firefox[Caution: ExecutableFile]

 

 

 

C:\Program Files\Spybot - Search & Destroy\SpybotSD[Caution: ExecutableFile]

 

 

 

C:\Program Files\WinRAR\WinRAR[Caution: ExecutableFile]

 

 

 

C:\DOCUME~1\Darlene\LOCALS~1\Temp\Rar$EX00.141\HijackThis[Caution: ExecutableFile]

 

 

 

 

 

 

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

 

 

 

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

 

 

 

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

 

 

 

O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

 

 

 

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

 

 

 

O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

 

 

 

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

 

 

 

O4 - HKLM\..\Run: [vdrdpup] C:\WINDOWS\system32\rundll32 C:\WINDOWS\system32\vdrdpup.dll,RegisterVirtualChannel

 

 

 

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp[Caution: ExecutableFile]"

 

 

 

O4 - HKLM\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon[Caution: ExecutableFile] /Consumer

 

 

 

O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX[Caution: ExecutableFile]

 

 

 

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32[Caution: ExecutableFile] C:\WINDOWS\system32\NvCpl.dll,NvStartup

 

 

 

O4 - HKLM\..\Run: [nwiz] nwiz[Caution: ExecutableFile] /install

 

 

 

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32[Caution: ExecutableFile] C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

 

 

 

O4 - HKCU\..\Run: [systweak Memory Optimizer] memtuneup[Caution: ExecutableFile]

 

 

 

O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST[Caution: ExecutableFile]

 

 

 

O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA[Caution: ExecutableFile]

 

 

 

O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire[Caution: ExecutableFile]

 

 

 

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL[Caution: ExecutableFile]/3000

 

 

 

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll

 

 

 

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll

 

 

 

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim[Caution: ExecutableFile]

 

 

 

O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker[Caution: ExecutableFile]

 

 

 

O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker[Caution: ExecutableFile]

 

 

 

O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

 

 

 

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab

 

 

 

O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMe ... loader.cab

 

 

 

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr[Caution: ExecutableFile]

 

 

 

O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy[Caution: ExecutableFile]

 

 

 

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc[Caution: ExecutableFile]

 

 

 

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr[Caution: ExecutableFile]

 

 

 

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT[Caution: ExecutableFile]

 

 

 

O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC[Caution: ExecutableFile]

 

 

 

O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc[Caution: ExecutableFile]

 

 

 

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32[Caution: ExecutableFile]

 

 

 

O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan[Caution: ExecutableFile]

 

 

 

O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ[Caution: ExecutableFile]

 

 

 

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc[Caution: ExecutableFile]

 

 

 

O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc[Caution: ExecutableFile]

 

 

 

O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc[Caution: ExecutableFile]

[Lava_Demon]

any help?

[weezcake]

Have you tried shutting norton down, then trying restarting/shutting down?

[Lava_Demon]

As in disabling norton? no...

[bazza]

If u cant shutdown using start>shutdown try ctrl+alt+del and select shutdown from there. But try disabling norton and also scan for adaware and spyware.

[Lava_Demon]

Ive disabled norton and still doesnt work... Ive done amny diff scans, spyawre, adware, defrag, registry, etc...