I have been trying to recover my account which has been stolen or at the very least I can no longer log into with a password that was working yesterday. I am supplying recovery answers that I believe to be correct although they were set a long time ago. I am supplying previous passwords including what I think is the original. I know the original ISP and subsequent ones. I know SMS billing pins but at no point am I asked for them. The form asks for a billing email address although I did not ever give Jagex my email when buying subscriptions as they were by SMS. I provide original post code. Basically I provide information I believe to be good and yet I am sent an instant and automated reply telling me the information has been denied. I had access to this account less than 24 hours ago and now I'm completely miffed - is there anything I can do or have I just lost a maxed melee account that was about to get turmoil?

You should be prompted for your Email address which was registered with the account. If you didn't have one registered this may be why you are not having any success. I advise that in the future you register one.

 

Good luck!

I had an email registered to the account but I no longer have access to it I have given details of that email address but cannot recover using it. Is there anyway of contacting a human at Jagex?

No.

 

You should have sorted out the email address problem earlier, that might be the deciding factor as to why you can't recover your account.

 

Try suppliying any other useful information in the box at the bottom of the recovery form, include further passwords, recoveries etc.

Oh well and to think it was 1 day before my new email address became the one with control over the account. Oh well time to quit runescape :P