so i've been playing on and off for a couple of years now and recently decided to try logging in again. the 2 main accounts that i use being my main and my pure's passwords have been changed. i am absolutely certain that the password i tried is the correct one but i even tried a few other possibilities only to be unsuccessful. i tried logging into other accounts that i dont use as often and they worked fine so ive come to the conclusion ive been hacked. ive sent in numerous recovery requests but all of them have been denied. i keep getting a reply saying to add any further information to prove i am the original owner of the account to the box that says "additional information" and it also gives a list of things i could write in there. only problem with that is that i am only limited to 300 characters and no matter how much i try to abbreviate and fit in as much information as possible it just doesnt seem to be enough. so my question is, is there perhaps a different way of contacting jagex through email or what not with further information regarding my authenticity to the accounts?

There should be options to put in account creation date, membership details (last 4 digits of card, type of membership), ISP, etc. These should help a lot more than the 300 character box.

ive tried it all including the phone number i used to pay for membership. i paid my sms. only thing i dont have is the pin they sent me because it was ages ago and the message had been deleted off my phone.

I recently lost my account, and to verify I was the owner I used their email system.

Its a ALOT slower than the recovery system, but at least a human looks at it.

You can find the address on their site

thanks sluggy. i just sent an email to them so hopefully get a positive reply in the next few days :)

I recently lost my account, and to verify I was the owner I used their email system.

Its a ALOT slower than the recovery system, but at least a human looks at it.

You can find the address on their site

Whereabouts is the email system found? Cos I tried recovering an account a while ago using recovery questions etc and it didn't work.

I recently lost my account, and to verify I was the owner I used their email system.

Its a ALOT slower than the recovery system, but at least a human looks at it.

You can find the address on their site

Whereabouts is the email system found? Cos I tried recovering an account a while ago using recovery questions etc and it didn't work.

 

http://services.runescape.com/m=rswiki/en/Contact_Us

Under "help accessing your account"

email I used :[email protected]

I recently lost my account, and to verify I was the owner I used their email system.

Its a ALOT slower than the recovery system, but at least a human looks at it.

You can find the address on their site

Whereabouts is the email system found? Cos I tried recovering an account a while ago using recovery questions etc and it didn't work.

 

http://services.runescape.com/m=rswiki/en/Contact_Us

Under "help accessing your account"

email I used :[email protected]

Thanks!