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Can't Access My Account

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So I decided to start playing again as I have been in the hospital for the last few days and have another week before I am allowed to go back to work. However when I go to log in the log in page does not load (java issue?).

 

Attempting to log in to the main site showed me that I don't remember my password and when I went to recover it the applet where I would type in my account name won't load (java issue?).

 

My apologies if this is the wrong area to post, I just need some help.


witchynosaur.png

Armadyl Drops : 4 Hilts; 3 Chestplates; 2 Chainskirts; 1 Helmet; 1 Buckler; 2 Shard 1; 2 Shard 2; 1 Shard 3

Nex : 1 Zaryte Bow

Kalphite King : 1 Drygore Rapier ; 1 Drygore Longsword : 1 Drygore Offhand Rapier : 1 Drygore Offhand Longsword

Solution to none of the java applets loading - fix your java install.

 

Meaning:

1) Check its up to date

2) Uninstall and do a clean reinstall

3) Make sure you are using a browser that can cope with it (eg chrome on macs can't do java atm)

Plv6Dz6.jpg

Operation Gold Sparkles :: Chompy Kills ::  Full Profound :: Champions :: Barbarian Notes :: Champions Tackle Box :: MA Rewards

Dragonkin Journals :: Ports Stories :: Elder Chronicles :: Boss Slayer :: Penance King :: Kal'gerion Titles :: Gold Statue

  • Author

All of that has been done. Still nothing. I emailed Jagex customer support, here's hoping that they are helpful. I'm not sure if I will start playing again if I have to start from scratch (I was at 2122 total level...)


witchynosaur.png

Armadyl Drops : 4 Hilts; 3 Chestplates; 2 Chainskirts; 1 Helmet; 1 Buckler; 2 Shard 1; 2 Shard 2; 1 Shard 3

Nex : 1 Zaryte Bow

Kalphite King : 1 Drygore Rapier ; 1 Drygore Longsword : 1 Drygore Offhand Rapier : 1 Drygore Offhand Longsword

I would point out - what use is your account if you haven't even sorted getting the game to load due?

Plv6Dz6.jpg

Operation Gold Sparkles :: Chompy Kills ::  Full Profound :: Champions :: Barbarian Notes :: Champions Tackle Box :: MA Rewards

Dragonkin Journals :: Ports Stories :: Elder Chronicles :: Boss Slayer :: Penance King :: Kal'gerion Titles :: Gold Statue

  • Author

Client works because its not java. I figured out how to get to the recovery section to find that I had used an email address from when I interned at a church... and they deleted my email account when I finished interning.

 

I emailed them and that's all I can do besides hope for the best.


witchynosaur.png

Armadyl Drops : 4 Hilts; 3 Chestplates; 2 Chainskirts; 1 Helmet; 1 Buckler; 2 Shard 1; 2 Shard 2; 1 Shard 3

Nex : 1 Zaryte Bow

Kalphite King : 1 Drygore Rapier ; 1 Drygore Longsword : 1 Drygore Offhand Rapier : 1 Drygore Offhand Longsword

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