I need some account Help

[rilo kiley]

So last night I was reported (first time ever, not a single account offence) and i was "manually permanent banned" and under evidence it says "Evidence Type: Jagex Moderator Comment"

for "inappropriate behavior" and i NEVER break any rules, i don't swear, and i barely speak publicly, and what i don't get is how a single report (my only offence ever) can get me banned.

 

i did the appeal process, but i'd like to know the following,

- can i get this wiped from my account history because im a certain i have never said an offensive thing to warrant a report.

- can i get the name of the moderator that reported this, because i have heard frivolous reporting is a bannable offence, and this absolutely applies.

- is there another way for me to speak to a moderator because this is just plain wrong.

- is there a way i can see the EXACT thing i said that warranted reporting and subsequent ban.

 

im sorry if i go a bit overboard but i am furious, in years of playing i have not gotten a single offence against my account, and i am suddenly and instantly banned, i believe the history itself should show that something is seriously wrong here.

[Mr_Muto]

Usually if there is no evidence on their end and it was a mistake, they quash it from your accounts history and it doesn't show up or count towards anything. I'm not 100% on how long/what happens when they do this though. You can contact Jagex support through their email ([email protected]). Usually if you put the subject in the subject line they reply pretty quick from my own experience.

 

It sucks to see that this happened, but mistakes are made sometimes on their end. Hopefully you can get it all sorted out!

[rilo kiley]

ok thank you

[Antaeus]

If you're on twitter, @JagexSupport seems quite responsive.