I've recently been having quite a bit of internet issues and i've been unable to resolve them myself, so i figured i might seek some help. First off i should say that the problem is generally only noticeable when im playing games online on my Xbox One. It was more or less fine when i first got it, but for the past week or so things have been getting pretty bad. I know my internet is pretty bad (slow), but it's never given me this much trouble before and it's getting to the point where i'm pretty much unable to play CoD.

 

These are the results Speedtest gave me: 

 

It's strange because we're meant to have a 10mb line, and i'm using a wired connection for my Xbox.

 

 

If i go to the Xbox Network setting and do the Multiplayer Connection test, these are the results i get:

 

DL Speed: 9.22Mbps

UL Speed: 2.77Mbps

Latency: 274 ms

Nat: Open (which is bullshit, because as soon as i open CoD it says "Moderate")

MTU: 1452 (not even sure what this is)

 

 

I've tried one or two "simple" solutions (port forwarding being one of them), but it didn't really do much. It also pretty much "blocked" everyone else in the house from using the internet. They could connect to the internet, but couldn't actually use it.

 

 

Anyway... I'm not really sure if there's any way to fix this. I've called my ISP multiple times only to hear the same thing "Everything seems fine". They're sent out techs to come look at everything, and nothing would change. Sometimes it would be better for an hour or two after they've been here, but go back to how it was eventually.

 

Anyone have any sort of suggestions?

Do you have a Trojan?

Do you have a Trojan?

Not that i know of.

Did you run a virus scan? Have you monitored your outgoing traffic?

Did you run a virus scan? Have you monitored your outgoing traffic?

I'm running a scan now. Might take a few hours it seems. Been running for an hour now and it's just over 10% done.

This is weird, I have a very similar issue with my Xbox. The internet would be working fine but as soon as I tried to play a game, it got all laggy. My internet connection is about the same as yours (though I'm supposed to be getting 6 mb). If you find anything out (that isn't ISP related), let us know!

I'm pretty sure you tried a power cycle of your router/modem? Always the first thing everyone does anyway.

 

Appart from that, almost seems like a dns problem if they can connect to the internet but not use it. I'd check that setting in the router.