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How to contact Jagex?


jim_vierling

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Hello. I was just playing Runescape and had to log out to go feed some stray cats outside. I came back in 20 to 25 minutes later and now it says my account has been locked?

 

I try to log in and it says that there is no reply from the log in server. I tried to log into the forums and that is when it said that my account has been locked?

 

How do I contact them if I can not log in?

 

I even tried to log into my free account with a different e-mail and it says that it is locked as well?

Jimvierling5.png

 

My Ironman account.

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It looks like the login servers are offline right now, which I'm pretty sure is the issue (I've verified with multiple friends). When this happens, it can produce weird messages including telling you that your account is locked. So for now I'd just wait it out. Hopefully they'll have them back up soon :S.

 

Edit: my account is giving the same locked message when I try to access forums. I'm still logged into the game though.

"Fight for what you believe in, and believe in what you're fighting for." Can games be art?

---

 

 

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My blog here if you want to check out my Times articles and other writings! I always appreciate comments/feedback.

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I muself get the same message when I try to login. I am pretty sure I am not banned, so what Arceus said above is most likely the reason as to why. Furthermore I am trying to get in contact with Jagex to get information regarding this issue. Stay tuned!

Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. We ask ourselves, 'Who am I to be brilliant, gorgeous, talented, fabulous?' Actually, who are you not to be?~ Marianne Williamson

 

For account help/issues, please follow this link:

Account Help

. If you need further assistance, do not hesitate to PM me or post here.

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Aw, crud... Does this mean Logins to FunOrb are likely offline too? :(

 

And just when Steel Sentinels was crossing my mind, along with a half-dozen others! :wall:

 

~D. V. "+1 Extra Headache" Devnull

tifuserbar-dsavi_x4.jpg and normally with a cool mind.

(Warning: This user can be VERY confusing to some people... And talks in 3rd person for the timebeing due to how insane they are... Sometimes even to themself.)

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Glad to hear it... Time to get my game on. :thumbsup:

 

~D. V. "Back2Action!" Devnull

tifuserbar-dsavi_x4.jpg and normally with a cool mind.

(Warning: This user can be VERY confusing to some people... And talks in 3rd person for the timebeing due to how insane they are... Sometimes even to themself.)

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