Well welcome to jagex and the hush hush I too was banned while my account was looked at from what they say. I got a auto reply moving me from perm ban to last chance without reason or the chance to appeal the fact that I had broke no rules known to me. I have asked for reasons and being given nothing. I was a die hard runescape player with crazy stats almost sub-human lmao. I now have asked for my account to be disabled and giving everything away that I had in my bank. I think jagex should be able to say when there wrong and start to think of ways that could make customers feel more appreciated. The fact that even if after the whole matter was taken care of the prayers were still at a lost in stat ranks and posible drops or money made from whatever they would have done while stuck waiting. Oh btw jagex can change or give items/xp but choose not too.