I was unlucky enough to get permanent muted on August 21st... They seemed to have built up 7 offences on me over the last year and a half, then dated all of them with August 21st and gave them to me lol. I now have 10.7 out of 10 blackmarks. lol This is how the customer support works... option 1: an automated message is sent to you saying you were in control of the account, even though you admitted to that and apologized. option 2: the staff member working on your offence reads it over, then shakes up a magic 8 ball to decide what to do. [developmentally delayed]ed Jagex Ape/Staff member:"ohh mighty mysterious magic 8 ball! should i remove this guys offences?" Magic 8 Ball:"signs point to no..."