lol ok i just finished reading your insanly long post and im pretty sure i understood most of it ,but for anyonje who needs me to dumb it down a shade ,basically hes saying the tip.it writeing guy exposed the jagex weakness ,there custommer support ,he's saying that there igonoring the customers needs and wants better customer support ,he's also saying that no one at jagex is a real business man or ,and they have very little knowleg in the way business are run ,and they are caught up in a popular one and they cant keep up with there demands he's also saying that jagex need a more personal system of customer support and report readers(called them that because of the lack of an other name for it) if and one could dumb it down more that would help