I don't think this goes under the banning/muting thread cause my account is locked, not banned.

 

 

 

Okay so basically, my account was hacked, and Jagex noticed a change in IP and locked it. I appealed the lock 17 times, every single time denied, until I finally found my old transaction number. I appealed again with the transaction number, and it was accepted!

 

 

 

 

 

 

 

However, whenever I follow the instructions, I get this:

 

 

 

 

 

 

 

 

 

As you can see, my appeal has been accepted, but my account remains locked. Now, I've appealed again and again, and each time it is accepted. I've waited two days as well, as to allow for slow reaction time on Jagex's part, but it still remains locked.

 

 

 

Any advice?

Dont' keep appealing as Jagex obviously thinks that they have accepted it and won't do it again. They will now think whoever asks for it to be unlocked now is the hacker.

 

 

 

I suggest you write a letter and send it Jaegx via e-mail or use the forums to contact some helpful mods. They should be able to sort you out.

 

 

 

Hope this helps!

 

Li Chef

Just wait...it may take a bit.

 

 

 

Otherwise..try sending another appeal saying what happened the first time?

happened to me when i got perm banned on this account (all black marks were linked back to the hacker TY MOD ROSS for unbanning me!)

 

 

 

they told me change my recoveries and pass

 

 

 

and wait they will put me on temporary bann (so the hacker doesnt get back on)

 

 

 

wait for that to expire and get on playing again

Dont' keep appealing as Jagex obviously thinks that they have accepted it and won't do it again. They will now think whoever asks for it to be unlocked now is the hacker.

 

 

 

I suggest you write a letter and send it Jaegx via e-mail or use the forums to contact some helpful mods. They should be able to sort you out.

 

 

 

Hope this helps!

 

Li Chef

 

 

 

I cant go on the forums, my account is locked. I cant log in to any features.

 

 

 

There's no point including it in the appeal, they don't read them manually. My appeals are accepted within 100 seconds of me pressing Ok.

 

 

 

I've thought about how to contact them. I can't post on their forums, so I came here. Hopefully a jmod reads these forums. If anyone sees a jmod in game, can you ask them, please? I know you dont know me but egh, I'd appreciate it.

 

 

 

I think i'll send them a letter via snail mail. Email, they don't contact players, I doubt they read it to be honest.

Weird. Maybe there's some kind of communication error? I think you should wait it out.

I think you are supposed to change your password, then it becomes unlocked enough to change your recoveries, then you have it back.