Orpheus Posted December 5, 2010 Share Posted December 5, 2010 I really can't say much here, other than the fact that Avira keeps scanning for an update and never finds it. And it's been a month. There's nothing, no error message etc... Any ideas? I could give you guys the error report that can be checked and a HJT if it helps: Avira AntiVir Personal - Free Antivirus Updater Complete product update Creation time: Sat Dec 04 23:14:53 2010 Operating system:Windows XP (Service Pack 3) [5.1.2600] 32 bit Product information:Product version: 10.0.0.592Updater: C:\Program Files\Avira\AntiVir Desktop\update[Caution: Executable File] 10.0.0.35Update resource: C:\Program Files\Avira\AntiVir Desktop\updaterc.dll 10.0.9.0Library: C:\Program Files\Avira\AntiVir Desktop\update.dll 0.1.0.44Plugin: C:\Program Files\Avira\AntiVir Desktop\updext.dll 10.0.0.8GUI: C:\Program Files\Avira\AntiVir Desktop\updgui.dll 10.0.2.0 Temp Directory: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\Backup folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\BACKUP\Installation Directory: C:\Program Files\Avira\AntiVir Desktop\Updater folder: C:\Program Files\Avira\AntiVir Desktop\AppData folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\ Proxy settings:Direct connection 23:14:53 [uPD] [iNFO] Checking whether newer files are available.23:15:09 [uPDLIB] [ERROR] Resolving of host name 'personal.avira-update.com' failed. Error: APR does not understand this error code23:15:24 [uPDLIB] [ERROR] Resolving of host name 'personal.avira-update.net' failed. Error: APR does not understand this error code23:15:24 [uPD] [iNFO] Select update server 'http://62.146.66.184/update'.23:15:24 [uPD] [iNFO] Downloading of 'http://62.146.66.184/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.23:15:24 [uPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://62.146.66.184/update/idx/master.idx' failed. Error: A connection with the server could not be established23:15:39 [uPDLIB] [ERROR] Resolving of host name 'perspeak.avira-update.com' failed. Error: APR does not understand this error code23:15:39 [uPDLIB] [ERROR] No additional servers found, the update will be canceled.23:15:39 [uPD] [ERROR] Generation of update structure failed. UpdateLib delivers error 537. Summary:******** 0 Files downloaded 0 Files installed Sat Dec 04 23:15:39 2010 The update failed!----[hide=hjt log]Logfile of Trend Micro HijackThis v2.0.4Scan saved at 11:11:40 PM, on 12/4/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)Boot mode: Normal Running processes:C:\WINDOWS\System32\smss[Caution: Executable File]C:\WINDOWS\system32\winlogon[Caution: Executable File]C:\WINDOWS\system32\services[Caution: Executable File]C:\WINDOWS\system32\lsass[Caution: Executable File]C:\WINDOWS\system32\nvsvc32[Caution: Executable File]C:\WINDOWS\system32\svchost[Caution: Executable File]C:\WINDOWS\System32\svchost[Caution: Executable File]C:\WINDOWS\system32\ZoneLabs\vsmon[Caution: Executable File]C:\WINDOWS\Explorer[Caution: Executable File]C:\WINDOWS\system32\spoolsv[Caution: Executable File]C:\WINDOWS\System32\svchost[Caution: Executable File]C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService[Caution: Executable File]C:\Program Files\Bonjour\mDNSResponder[Caution: Executable File]C:\Program Files\Java\jre6\bin\jqs[Caution: Executable File]C:\WINDOWS\system32\PnkBstrA[Caution: Executable File]C:\WINDOWS\system32\svchost[Caution: Executable File]C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC[Caution: Executable File]C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM[Caution: Executable File]C:\WINDOWS\system32\wscntfy[Caution: Executable File]C:\Program Files\TortoiseSVN\bin\TSVNCache[Caution: Executable File]C:\WINDOWS\system32\RUNDLL32[Caution: Executable File]C:\Program Files\Zone Labs\ZoneAlarm\zlclient[Caution: Executable File]C:\WINDOWS\RTHDCPL[Caution: Executable File]C:\Program Files\Logitech\GamePanel Software\LgDevAgt[Caution: Executable File]C:\WINDOWS\System32\svchost[Caution: Executable File]C:\Program Files\Logitech\GamePanel Software\LCD Manager\lcdmon[Caution: Executable File]C:\Program Files\Logitech\GamePanel Software\G-series Software\LGDCore[Caution: Executable File]C:\Program Files\Common Files\Java\Java Update\jusched[Caution: Executable File]C:\Program Files\Logitech\GamePanel Software\Applets\LCDCountdown[Caution: Executable File]C:\Program Files\Logitech\GamePanel Software\Applets\LCDPop3[Caution: Executable File]C:\Program Files\Logitech\GamePanel Software\Applets\LCDMedia[Caution: Executable File]C:\Program Files\Logitech\GamePanel Software\Applets\LCDClock[Caution: Executable File]C:\Program Files\Logitech\GamePanel Software\Applets\LCDRSS[Caution: Executable File]C:\Program Files\DAEMON Tools Lite\DTLite[Caution: Executable File]C:\Program Files\NETGEAR\WG311v3\WG311v3[Caution: Executable File]C:\Program Files\Steam\steam[Caution: Executable File]C:\WINDOWS\system32\wuauclt[Caution: Executable File]C:\Program Files\Mozilla Firefox\firefox[Caution: Executable File]C:\Program Files\Common Files\Java\Java Update\jucheck[Caution: Executable File]C:\Program Files\Avira\AntiVir Desktop\avguard[Caution: Executable File]C:\Program Files\Avira\AntiVir Desktop\avshadow[Caution: Executable File]C:\Program Files\Avira\AntiVir Desktop\sched[Caution: Executable File]c:\program files\avira\antivir desktop\avgnt[Caution: Executable File]C:\WINDOWS\System32\vssvc[Caution: Executable File]C:\WINDOWS\system32\dllhost[Caution: Executable File]C:\WINDOWS\system32\dllhost[Caution: Executable File]c:\program files\avira\antivir desktop\avcenter[Caution: Executable File]C:\Documents and Settings\Ultima\Desktop\HijackThis[Caution: Executable File] R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.localO2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dllO2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dllO2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dllO3 - Toolbar: DAEMON Tools Toolbar - {32099AAC-C132-4136-9E9A-4E364A424E17} - C:\Program Files\DAEMON Tools Toolbar\DTToolbar.dllO4 - HKLM\..\Run: [iMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG[Caution: Executable File]" /Spoil /RemAdvDef /Migration32O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP[Caution: Executable File] /SYNCO4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP[Caution: Executable File] /IMENameO4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz[Caution: Executable File] /installquietO4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32[Caution: Executable File] C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInitO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32[Caution: Executable File] C:\WINDOWS\system32\NvCpl.dll,NvStartupO4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt[Caution: Executable File]" /minO4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient[Caution: Executable File]"O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL[Caution: Executable File]O4 - HKLM\..\Run: [Launch LgDeviceAgent] "C:\Program Files\Logitech\GamePanel Software\LgDevAgt[Caution: Executable File]"O4 - HKLM\..\Run: [Launch LCDMon] "C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon[Caution: Executable File]"O4 - HKLM\..\Run: [Launch LGDCore] "C:\Program Files\Logitech\GamePanel Software\G-series Software\LGDCore[Caution: Executable File]" /SHOWHIDEO4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched[Caution: Executable File]"O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl[Caution: Executable File]"O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask[Caution: Executable File]" -atboottimeO4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility[Caution: Executable File]"O4 - HKLM\..\Run: [switchBoard] C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard[Caution: Executable File]O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager[Caution: Executable File]" -launchedbyloginO4 - HKCU\..\Run: [skype] "C:\Program Files\Skype\Phone\Skype[Caution: Executable File]" /nosplash /minimizedO4 - HKCU\..\Run: [steam] "C:\Program Files\Steam\steam[Caution: Executable File]" -silentO4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent[Caution: Executable File]"O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite[Caution: Executable File]" -autorunO4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr[Caution: Executable File]" /backgroundO4 - Global Startup: NETGEAR WG311v3 Smart Wizard.lnk = C:\Program Files\NETGEAR\WG311v3\WG311v3[Caution: Executable File]O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag[Caution: Executable File]O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag[Caution: Executable File]O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs[Caution: Executable File]O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs[Caution: Executable File]O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dllO18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLLO22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dllO22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dllO23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched[Caution: Executable File]O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard[Caution: Executable File]O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService[Caution: Executable File]O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder[Caution: Executable File]O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService[Caution: Executable File]O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs[Caution: Executable File]O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32[Caution: Executable File]O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA[Caution: Executable File]O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard[Caution: Executable File]O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon[Caution: Executable File] --End of file - 8283 bytes[/hide] I was going to eat hot dogs for dinner tonight. I think I will settle for cereal. OPEN WIDE HERE COMES THE HELICOPTER. Link to comment Share on other sites More sharing options...
D. V. Devnull Posted December 7, 2010 Share Posted December 7, 2010 Having seen your log copied from Avira, I can tell you exactly what happened. It was unable to find/connect to any of the update servers. Sad to say, but you won't be getting it to update with that happening. :( I might as well ask... Any chance your Avira is out of date? Also, have you told ZoneAlarm that your install of Avira is okay to access the internet? :huh: ~D. V. "I hate DNS failures... Okay, might as well ask about those..." Devnull and normally with a cool mind.(Warning: This user can be VERY confusing to some people... And talks in 3rd person for the timebeing due to how insane they are... Sometimes even to themself.) Link to comment Share on other sites More sharing options...
The Observer Posted December 8, 2010 Share Posted December 8, 2010 If it doesn't update, you could just uninstall and then reinstall it again. Link to comment Share on other sites More sharing options...
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