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Avira not updating?


Orpheus

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I really can't say much here, other than the fact that Avira keeps scanning for an update and never finds it. And it's been a month. There's nothing, no error message etc...

 

Any ideas? I could give you guys the error report that can be checked and a HJT if it helps:

 

Avira AntiVir Personal - Free Antivirus Updater

Complete product update

 

Creation time: Sat Dec 04 23:14:53 2010

 

 

Operating system:

Windows XP (Service Pack 3) [5.1.2600] 32 bit

 

Product information:

Product version: 10.0.0.592

Updater: C:\Program Files\Avira\AntiVir Desktop\update[Caution: Executable File] 10.0.0.35

Update resource: C:\Program Files\Avira\AntiVir Desktop\updaterc.dll 10.0.9.0

Library: C:\Program Files\Avira\AntiVir Desktop\update.dll 0.1.0.44

Plugin: C:\Program Files\Avira\AntiVir Desktop\updext.dll 10.0.0.8

GUI: C:\Program Files\Avira\AntiVir Desktop\updgui.dll 10.0.2.0

 

Temp Directory: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\

Backup folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\BACKUP\

Installation Directory: C:\Program Files\Avira\AntiVir Desktop\

Updater folder: C:\Program Files\Avira\AntiVir Desktop\

AppData folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\

 

Proxy settings:

Direct connection

 

23:14:53 [uPD] [iNFO] Checking whether newer files are available.

23:15:09 [uPDLIB] [ERROR] Resolving of host name 'personal.avira-update.com' failed. Error: APR does not understand this error code

23:15:24 [uPDLIB] [ERROR] Resolving of host name 'personal.avira-update.net' failed. Error: APR does not understand this error code

23:15:24 [uPD] [iNFO] Select update server 'http://62.146.66.184/update'.

23:15:24 [uPD] [iNFO] Downloading of 'http://62.146.66.184/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.

23:15:24 [uPDLIB] [ERROR] Download manager: The function WinINet::HttpSendRequest() 'http://62.146.66.184/update/idx/master.idx' failed. Error: A connection with the server could not be established

23:15:39 [uPDLIB] [ERROR] Resolving of host name 'perspeak.avira-update.com' failed. Error: APR does not understand this error code

23:15:39 [uPDLIB] [ERROR] No additional servers found, the update will be canceled.

23:15:39 [uPD] [ERROR] Generation of update structure failed. UpdateLib delivers error 537.

 

 

Summary:

********

0 Files downloaded

0 Files installed

 

Sat Dec 04 23:15:39 2010

The update failed!

----

[hide=hjt log]Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 11:11:40 PM, on 12/4/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)

Boot mode: Normal

 

Running processes:

C:\WINDOWS\System32\smss[Caution: Executable File]

C:\WINDOWS\system32\winlogon[Caution: Executable File]

C:\WINDOWS\system32\services[Caution: Executable File]

C:\WINDOWS\system32\lsass[Caution: Executable File]

C:\WINDOWS\system32\nvsvc32[Caution: Executable File]

C:\WINDOWS\system32\svchost[Caution: Executable File]

C:\WINDOWS\System32\svchost[Caution: Executable File]

C:\WINDOWS\system32\ZoneLabs\vsmon[Caution: Executable File]

C:\WINDOWS\Explorer[Caution: Executable File]

C:\WINDOWS\system32\spoolsv[Caution: Executable File]

C:\WINDOWS\System32\svchost[Caution: Executable File]

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService[Caution: Executable File]

C:\Program Files\Bonjour\mDNSResponder[Caution: Executable File]

C:\Program Files\Java\jre6\bin\jqs[Caution: Executable File]

C:\WINDOWS\system32\PnkBstrA[Caution: Executable File]

C:\WINDOWS\system32\svchost[Caution: Executable File]

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC[Caution: Executable File]

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM[Caution: Executable File]

C:\WINDOWS\system32\wscntfy[Caution: Executable File]

C:\Program Files\TortoiseSVN\bin\TSVNCache[Caution: Executable File]

C:\WINDOWS\system32\RUNDLL32[Caution: Executable File]

C:\Program Files\Zone Labs\ZoneAlarm\zlclient[Caution: Executable File]

C:\WINDOWS\RTHDCPL[Caution: Executable File]

C:\Program Files\Logitech\GamePanel Software\LgDevAgt[Caution: Executable File]

C:\WINDOWS\System32\svchost[Caution: Executable File]

C:\Program Files\Logitech\GamePanel Software\LCD Manager\lcdmon[Caution: Executable File]

C:\Program Files\Logitech\GamePanel Software\G-series Software\LGDCore[Caution: Executable File]

C:\Program Files\Common Files\Java\Java Update\jusched[Caution: Executable File]

C:\Program Files\Logitech\GamePanel Software\Applets\LCDCountdown[Caution: Executable File]

C:\Program Files\Logitech\GamePanel Software\Applets\LCDPop3[Caution: Executable File]

C:\Program Files\Logitech\GamePanel Software\Applets\LCDMedia[Caution: Executable File]

C:\Program Files\Logitech\GamePanel Software\Applets\LCDClock[Caution: Executable File]

C:\Program Files\Logitech\GamePanel Software\Applets\LCDRSS[Caution: Executable File]

C:\Program Files\DAEMON Tools Lite\DTLite[Caution: Executable File]

C:\Program Files\NETGEAR\WG311v3\WG311v3[Caution: Executable File]

C:\Program Files\Steam\steam[Caution: Executable File]

C:\WINDOWS\system32\wuauclt[Caution: Executable File]

C:\Program Files\Mozilla Firefox\firefox[Caution: Executable File]

C:\Program Files\Common Files\Java\Java Update\jucheck[Caution: Executable File]

C:\Program Files\Avira\AntiVir Desktop\avguard[Caution: Executable File]

C:\Program Files\Avira\AntiVir Desktop\avshadow[Caution: Executable File]

C:\Program Files\Avira\AntiVir Desktop\sched[Caution: Executable File]

c:\program files\avira\antivir desktop\avgnt[Caution: Executable File]

C:\WINDOWS\System32\vssvc[Caution: Executable File]

C:\WINDOWS\system32\dllhost[Caution: Executable File]

C:\WINDOWS\system32\dllhost[Caution: Executable File]

c:\program files\avira\antivir desktop\avcenter[Caution: Executable File]

C:\Documents and Settings\Ultima\Desktop\HijackThis[Caution: Executable File]

 

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: DAEMON Tools Toolbar - {32099AAC-C132-4136-9E9A-4E364A424E17} - C:\Program Files\DAEMON Tools Toolbar\DTToolbar.dll

O4 - HKLM\..\Run: [iMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG[Caution: Executable File]" /Spoil /RemAdvDef /Migration32

O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP[Caution: Executable File] /SYNC

O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP[Caution: Executable File] /IMEName

O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz[Caution: Executable File] /installquiet

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32[Caution: Executable File] C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32[Caution: Executable File] C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt[Caution: Executable File]" /min

O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient[Caution: Executable File]"

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL[Caution: Executable File]

O4 - HKLM\..\Run: [Launch LgDeviceAgent] "C:\Program Files\Logitech\GamePanel Software\LgDevAgt[Caution: Executable File]"

O4 - HKLM\..\Run: [Launch LCDMon] "C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon[Caution: Executable File]"

O4 - HKLM\..\Run: [Launch LGDCore] "C:\Program Files\Logitech\GamePanel Software\G-series Software\LGDCore[Caution: Executable File]" /SHOWHIDE

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched[Caution: Executable File]"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl[Caution: Executable File]"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask[Caution: Executable File]" -atboottime

O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility[Caution: Executable File]"

O4 - HKLM\..\Run: [switchBoard] C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard[Caution: Executable File]

O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager[Caution: Executable File]" -launchedbylogin

O4 - HKCU\..\Run: [skype] "C:\Program Files\Skype\Phone\Skype[Caution: Executable File]" /nosplash /minimized

O4 - HKCU\..\Run: [steam] "C:\Program Files\Steam\steam[Caution: Executable File]" -silent

O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent[Caution: Executable File]"

O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite[Caution: Executable File]" -autorun

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr[Caution: Executable File]" /background

O4 - Global Startup: NETGEAR WG311v3 Smart Wizard.lnk = C:\Program Files\NETGEAR\WG311v3\WG311v3[Caution: Executable File]

O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag[Caution: Executable File]

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag[Caution: Executable File]

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs[Caution: Executable File]

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs[Caution: Executable File]

O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched[Caution: Executable File]

O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard[Caution: Executable File]

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService[Caution: Executable File]

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder[Caution: Executable File]

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService[Caution: Executable File]

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs[Caution: Executable File]

O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32[Caution: Executable File]

O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA[Caution: Executable File]

O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard[Caution: Executable File]

O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon[Caution: Executable File]

 

--

End of file - 8283 bytes[/hide]

I was going to eat hot dogs for dinner tonight. I think I will settle for cereal.

 

OPEN WIDE HERE COMES THE HELICOPTER.

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Having seen your log copied from Avira, I can tell you exactly what happened. It was unable to find/connect to any of the update servers. Sad to say, but you won't be getting it to update with that happening. :(

 

I might as well ask... Any chance your Avira is out of date? Also, have you told ZoneAlarm that your install of Avira is okay to access the internet? :huh:

 

~D. V. "I hate DNS failures... Okay, might as well ask about those..." Devnull

tifuserbar-dsavi_x4.jpg and normally with a cool mind.

(Warning: This user can be VERY confusing to some people... And talks in 3rd person for the timebeing due to how insane they are... Sometimes even to themself.)

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