I decided to return the game after a long hiatus. Logging in i found my password didnt work and my emails weren't recognized. Somebody hijacked my account and changed the email address. Whoever did it was smart enough to delete the change password and change email notifications that get sent to my email.

 

As far as i can tell the account was stolen from me around Christmas last year. This is a pure guess based on when i stopped getting emails from Jagex about promotions.

 

What i'm worried about there little forum thread i got directed to says "Please be aware that we can only investigate intrusions which happened within the last 30 days."

I have a boat load of information on my account. I know old passwords, my service providers, i have emails of order receipts for memebership dating back to 2008, i can probably get bank statements of the older ones. I have a boat load of screenshots, including a screenshot of 1 of the 2 blackmarks i ever recieved.

 

Has anybody here had this experience? How likely am i to get my account back? I'm really rather worried, i don't care about my items, i just want the account i put so much effort into back.

I have the same issue (made a post about 2 weeks ago, didn't get any help). As far as I looked into it on the official site, the only solutions they offer is when you either know the password or the e-mail adress. The real problem is (as far as I know) that you can't use your recovery questions(and other information) to recover your account if you have a registred e-mail.

If someone has a solution for this I would be grateful as well.

You're actually in luck. The email being changed is actually quite a common thing that happens these days, and Jagex has set up a system for allowing a user to have the email changed so they can recover.

 

Quick find code: 250-251-14-64106024

//Home / RuneScape Forums / Account Help / A Hijacker Has Set Email

 

There's a template that is posted on that thread, which can be filled out and emailed to "[email protected]", where Jagex can check out the information and remove the email address for you so that you may recover the account.

 

Currently I'm unaware of the average response time to that email address; previously it had one of over a month but I think Jagex Customer Support has recently moved quite a bit of their behind the scenes support to it to get it all caught up, and I believe users are getting their response in around a week. Regardless, as long as you email them the filled out template and all the information is correct I'm sure they'll be able to help you get back on your account again.

 

Hope this helps and good luck!